Fire Area service support coordinator 3

Johnson Controls; Reno (NV); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls in Reno, NV is seeking a Scheduling Coordinator to efficiently schedule inspections, service appointments, and technician workloads, ensuring maximum productivity and customer satisfaction.

The ideal candidate has 3-5 years of customer service experience, strong organizational skills, and proficiency with Excel and MS Office. This is a full-time, on-site role offering competitive pay and comprehensive benefits.

Qualifications

• 3-5 years of strong customer service background.
• Experience as fleet scheduler or service coordinator is a plus.
• Strong MS Office skills, especially Excel.
• Excellent communication and organizational abilities.
• Ability to work on-site in Reno, NV.

Responsibilities

• Schedule inspections, service appointments, and technician workloads to maximize productivity.
• Manage multiple priorities in a fast-paced environment while ensuring customer satisfaction.

Skills

Scheduling systems

Multitasking

Customer service

Communication

Microsoft Office

Education

Associates or Bachelor’s preferred

Tools

ACE/Oracle systems

Excel

Job description

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

What you will do:

The Scheduling Coordinator is responsible for the effective and efficient scheduling of inspections, service appointments, and technician workloads to ensure maximum productivity and customer satisfaction. This position requires a highly motivated, self-driven individual who can thrive in a fast-paced environment while managing multiple priorities simultaneously.

Required Skills and Qualifications

• Highly motivated self-starter with the ability to work independently and take initiative.
• Exceptional multitasking and organizational skills with the ability to manage numerous priorities simultaneously.
• Strong problem-solving, critical-thinking, and decision-making abilities, with the capability to resolve scheduling conflicts and adapt to changing business needs.
• Proficiency with scheduling and workforce management systems, Microsoft Office Suite (Outlook, Excel, Word, Teams), and other business applications
• Dependable attendance and strong time-management skills.
• Ability to work both independently and collaboratively within a team environment.
• Ability to perform effectively in a fast-paced, deadline-driven environment while maintaining a high level of professionalism and accuracy.

What we look for:

• Required - This is a Full On-Site role
• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator, very helpful.
• Strong MS Office skills, specifically with Excel
• Preferred Associates or Bachelor’s preferred
• Experience working in a SimplexGrinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.