Client Resource Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Town of Mount Pleasant (NY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Benefits from day one

Training opportunities

Collaborative culture

Zero Harm safety

Scheduling support

Employee discounts

Job summary

Johnson Controls is seeking an on-site Service Scheduling Coordinator to receive and schedule customer calls, manage technician assignments, and align preventative maintenance with forecasts. You will debrief technicians daily, coordinate with billing and support, and ensure timely completion while maintaining accuracy in NxGen.

A high school diploma and 2–5 years of service operations experience are required, with preferred associate degree.

Qualifications

• Required high school diploma or equivalent; plus 2–5 years of service operations and/or service scheduling experience.
• Preferred associate degree in a related field.
• Experience communicating with internal/external clients and coordinating multiple tasks.

Responsibilities

• Receive and schedule customer calls for service.
• Manage the schedule of assigned technicians and mechanics.
• Coordinate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs.
• Ensure timely completion of preventive maintenance and alignment with forecasts.
• Maintain up-to-date customer account information in NxGen.

Skills

Scheduling

Customer service

Communication

Organization

Team coordination

Education

High school diploma

Associate degree

Tools

NxGen

Job description

Company Overview

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

Competitive pay

• Paid vacation, holidays, and sick time


• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one


• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources


• Encouraging and collaborative team environment


• Dedication to safety through our Zero Harm policy


• Scheduling and management support


• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer BillingCoordinators and Customer SupportCoordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow‑up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Reconcile exceptions (SIR and AP). Attend daily team huddles. Attend weekly planning/scheduling meetings. Assist with monitoring of time and expense reporting submission. Review and correct unassociated time for timesheets for technicians. Other duties and administrative activities as assigned.

What we look for

Required high school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills, and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. Able to prioritize work activities based on financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals. Preferred associate degree. Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $24- $35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the AboutUs tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.