HVAC Client Resource Coordinator

Johnson Controls; Albuquerque (NM); In loco; USD 45.000 - 62.000; Tempo pieno

Descrizione del lavoro

Johnson Controls in Albuquerque seeks a detail-oriented Service Operations Coordinator to support scheduling, inventory, and customer interactions for our expanding facilities teams. Under general supervision you will organize technician deployments, track work orders, and ensure timely, cost-effective service delivery across multiple sites.

The ideal candidate has a high school diploma, 5+ years in service operations or scheduling, strong interpersonal and computer skills (Word, Excel,

Competenze

• High school diploma or equivalent required; 5+ years service operations or scheduling experience preferred.
• Strong interpersonal and communication skills; detail-oriented and organized.
• Proficient in Word, Excel, PowerPoint and general business software; good data management capabilities.

Mansioni

• Coordinate scheduling for technicians and team leads to meet customer needs.
• Track and manage inventory, orders, shipments, and account updates.
• Assist with customer surveys and service requests from initiation to completion.
• Generate and reconcile daily service activity, and maintain customer satisfaction goals.
• Support with warranty claims, RMA processing, and annual inventory cycles.

Conoscenze

Interpersonal skills

Attention to detail

Organizational skills

Strong communication

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics. Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Upon completion, reconciles all service requests daily. Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Assists with the creation of L&M quotations. Develops and maintains viable long-term relationships with customers and subcontractors. Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms. Create new employee trunk locations, tool, and product inventories. Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Create new customer accounts, reconcile updates, and manage changes with account information. Facilitates administration of warranty claims. Track and update monthly, quarterly, and annual inventory cycle counts. Periodically performs duties of the Customer Resource Coordinator as overflow demands. Create RMA's, prepare shipments for return, track receipt, and follow up on any delays. Other duties and administrative activities as assigned.

What we look for

Required High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals. Preferred Experience and/or basic project accounting or costing principles are desired.

HIRING HOURLY RANGE: $33-45 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.