Fire Area Service Support Coordinator

Johnson Controls; Reno (NV); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls is seeking a Scheduling Coordinator to manage the scheduling of inspections, service appointments, and technician workloads to maximize productivity and customer satisfaction. The role demands a highly motivated, self-driven individual who thrives in a fast-paced setting while juggling multiple priorities.

Ideal candidates have 3–5 years of customer service experience, strong communication, and proficiency with scheduling tools and MS Office.

Qualifications

• 3-5 years of strong customer service background.
• Excellent communication skills.
• Proficiency with scheduling and workforce management systems.
• Strong MS Office skills (Outlook, Excel, Word, Teams).
• Ability to multitask in a fast-paced environment with accuracy.

Responsibilities

• Schedule inspections, service appointments, and technician workloads.
• Ensure maximum productivity and customer satisfaction.
• Coordinate priorities in a fast-paced environment.

Skills

Multitasking

Organizational skills

Problem solving

MS Office

Scheduling systems

Teamwork

Education

Associates or Bachelor's degree

Tools

ACE/Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

What You Will Do

The Scheduling Coordinator is responsible for the effective and efficient scheduling of inspections, service appointments, and technician workloads to ensure maximum productivity and customer satisfaction. This position requires a highly motivated, self-driven individual who can thrive in a fast-paced environment while managing multiple priorities simultaneously.

Required Skills and Qualifications

Highly motivated self-starter with the ability to work independently and take initiative.

• Exceptional multitasking and organizational skills with the ability to manage numerous priorities simultaneously.
• Strong problem-solving, critical-thinking, and decision-making abilities, with the capability to resolve scheduling conflicts and adapt to changing business needs.
• Proficiency with scheduling and workforce management systems, Microsoft Office Suite (Outlook, Excel, Word, Teams), and other business applications
• Dependable attendance and strong time-management skills.
• Ability to work both independently and collaboratively within a team environment.
• Ability to perform effectively in a fast-paced, deadline-driven environment while maintaining a high level of professionalism and accuracy.

What We Look For

Required - This is a Full On-Site role

• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator, very helpful.
• Strong MS Office skills, specifically with Excel

Preferred

• Associates or Bachelor’s preferred
• Experience working in a SimplexGrinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.