Service Dispatch & Customer Care Coordinator

Johnson Controls, Inc.; Calumet City (IL); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Comprehensive Benefits

Job summary

Johnson Controls, Inc. is seeking a detail-oriented onsite coordinator in Calumet City. The role runs Monday through Friday, 7:00 a.m. to 3:30 p.m., with local candidates preferred who can reliably commute.

You will coordinate safety statistics, manage shipments and inventories, schedule technicians, assist with customer surveys, and handle various administrative tasks with support from the STM and Team Leads.

Qualifications

• Must perform work independently with strong organizational and attention to detail skills.
• Strong interpersonal skills to communicate with internal and external clients; able to manage multiple projects and tasks.
• Proficient with Word, Excel, PowerPoint and Internet applications; strong data management abilities.
• Able to prioritize work based on financial impact to business goals.
• Able to influence diverse teams to accomplish tasks.

Responsibilities

• Coordinate safety statistics and training; track truck inventory counts.
• Generate and manage on-call schedules; assist with customer surveys.
• Schedule technicians with guidance from STM and Team Leads; coordinate service requests.
• Create and track customer orders, shipments, and vendor issues; set up new accounts.
• Maintain Customer Bill-to information and reconcile updates.
• Perform overflow duties of the Customer Resource Coordinator as needed.
• Order and track uniforms; other duties as assigned.

Skills

Independent work

Organizational skills

Interpersonal skills

Microsoft Word

Microsoft Excel

PowerPoint

Data management

Prioritization

Influence teams

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

This is an onsite position. The selected candidate will work Monday through Friday from 7:00 a.m. to 3:30 p.m. Local candidates who can reliably commute to the work location are strongly preferred.

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.

Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Parts Ordering/PO Creation Support
  • The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
• Assists with the creation of L&M quotations.
• Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
• Update on-call list
• Track & report yearly, monthly, and quarterly inventory counts
• Maintain/Create Customer Bill to Account Information, reconcile updates
• Periodically performs duties of the Customer Resource Coordinator as overflow demands
• Ordering/tracking of uniforms
• Other duties and administrative activities as assigned

What we look for

Required

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING HOURLY RANGE: $33.12 - 45.52 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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