Schedule & Dispatch Coordinator

Lakeside HR Group; Minnesota; On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance stipend

Paid time off

Monday–Friday schedule

Growth opportunities

Job summary

Lakeside HR Group is assisting a growing residential service organization in the Twin Cities metro to hire a Schedule & Dispatch Coordinator. This role owns the daily/weekly schedule, routes, and customer communications, with real-time decisions to adapt to changing field conditions.

The ideal candidate has 2+ years in scheduling/dispatching for a high-volume service operation, proficient with Jobber, ServiceTitan, and related tools, and excels in organization and customer service.

Qualifications

• 2+ years of scheduling, dispatching, or route coordination in a service environment.
• Experience managing recurring routes or schedules within a service-based organization.
• Hands-on experience with field-service management platforms.

Responsibilities

• Own and manage the daily and weekly service schedule for a high-volume residential service operation.
• Coordinate approximately 50 customer service appointments per day across multiple field crews.
• Manage recurring customer schedules, incorporating new customers, cancellations, reschedules, and changes.
• Build and adjust efficient routes based on location, timing, crew availability, and travel.
• Add new customers to the schedule and document preferences and instructions.
• Use Jobber to manage schedules, customer info, service details, and field-team communication.
• Monitor crew routes and vehicle locations; proactively communicate delays or changes.
• Answer customer questions and explain options and policies.
• Prepare and send customer invoices and maintain billing information.
• Route inquiries via phone, text, and email to appropriate teams.
• Identify scheduling/capacity issues before they impact customers or crews.
• Partner with leadership and supervisors to improve processes and consistency.
• Assist with general office and administrative responsibilities as needed.

Skills

Scheduling

Dispatching

Route coordination

Field-service operations

Customer invoicing

Organization

Time management

Communication

Bilingual Spanish/English

Tools

Jobber

ServiceTitan

Housecall Pro

Service Autopilot

Job description

Lakeside HR Group has been engaged by our client to recruit for a Schedule & Dispatch Coordinator to join their team. Our client is a growing residential service organization serving customers throughout the Twin Cities metro area. With a high-volume, recurring service model and multiple field crews operating each day, the organization is looking for an experienced scheduling professional to take ownership of this critical function.

This newly created position will be responsible for managing the daily and recurring service schedule, coordinating routes, incorporating new customers, responding to scheduling changes, supporting customer communication, and assisting with invoicing. The ideal candidate has experience managing recurring, route-based scheduling in a service environment and is comfortable making real-time decisions when customer needs, crew availability, and routes change throughout the day.

• Key responsibilities:Own and manage the daily and weekly service schedule for a high-volume residential service operation.
• Coordinate approximately 50 customer service appointments per day across multiple field crews.
• Manage recurring customer schedules while incorporating new customers, cancellations, reschedules, and other service changes.
• Build and adjust efficient routes based on customer location, timing restrictions, crew availability, and travel requirements.
• Add new customers to the schedule and ensure customer preferences, service instructions, and scheduling details are accurately documented.
• Utilize Jobber to manage schedules, customer information, service details, and field-team communication.
• Monitor crew routes and vehicle locations and proactively communicate delays or schedule changes.
• Respond to customer scheduling questions, service concerns, and requests while explaining available options and applicable policies.
• Prepare and send customer invoices and ensure billing information is accurately maintained.
• Answer incoming customer calls, texts, and emails and route inquiries appropriately.
• Identify potential scheduling and capacity issues before they impact customers or field crews.
• Partner closely with company leadership and field supervisors to improve processes and create greater consistency within scheduling and daily operations.
• Assist with general office and administrative responsibilities as needed.
• Required Skills:2+ years of experience in scheduling, dispatching, route coordination, or field-service operations.
• Experience managing recurring routes or schedules within a service-based organization.
• Hands-on experience with Jobber, ServiceTitan, Housecall Pro, Service Autopilot, or a similar field-service management platform.
• Experience coordinating field employees, service crews, technicians, or another mobile workforce.
• Experience preparing and sending customer invoices.
• Strong organizational and time-management skills with the ability to manage multiple priorities and frequent schedule changes.
• Strong problem-solving skills and the ability to make effective decisions in a fast-moving environment.
• Excellent customer service and communication skills.
• High attention to detail and ability to maintain accurate scheduling, customer, and billing information.
• Experience within residential cleaning, lawn care, pest control, or another recurring route-based service environment is preferred.
• QuickBooks Online experience is preferred.
• Spanish/English bilingual capabilities are a strong plus.
• Benefits:Competitive base salary of $57,000 - $65,000, depending on experience.
• Performance-based bonus opportunity.
• Monthly health insurance stipend.
• Paid time off.
• Primarily Monday-Friday schedule, approximately 40 hours per week.
• Potential for increased flexibility after becoming established in the role.
• Opportunity to grow into broader operational and team leadership responsibilities as the organization continues to expand.