House Cleaning Company Scheduler & Quality Control Coordinator

Maid Brigade; Mesa (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holidays

Company vehicle

Bonuses

Advancement opportunities

Job summary

Maid Brigade in Mesa, AZ is seeking an experienced scheduling coordinator to manage daily, weekly, and monthly cleaning schedules for residential and commercial clients. You will assign jobs, adjust schedules, and communicate updates to staff and clients, ensuring accurate records of services and hours.

Requirements include experience in scheduling or quality control, strong organization, and excellent communication.

Qualifications

• Experience in scheduling, operations, or quality control in the cleaning industry.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Tech-savvy: scheduling software, spreadsheets, and mobile apps.
• Valid driver's license if inspections or field visits are required.

Responsibilities

• Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients.
• Assign jobs to cleaning staff based on availability, location, and skill level.
• Adjust schedules as needed due to client requests, cancellations, or employee availability.
• Communicate schedule updates to cleaners and clients in a timely and professional manner.
• Maintain accurate records of services rendered and staff hours.

Skills

Scheduling

Ops management

Quality control

Organizational skills

Multitasking

Communication

Tech-savvy

Driver's license

Tools

Jobber

Housecall Pro

ZenMaid

Job description

Salary job! $40,000/year! Looking to add an experienced house cleaning company scheduler to assist in managing all aspects. Must have a driver's license and experience with scheduling cleanings. Bi-lingual a plus. The job is 8-4 Monday through Friday, no weekends. Flexible with time off for appointments.

Scheduling Duties:

• Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients.
• Assign jobs to cleaning staff based on availability, location, and skill level.
• Adjust schedules as needed due to client requests, cancellations, or employee availability.
• Communicate schedule updates to cleaners and clients in a timely and professional manner.
• Maintain accurate records of services rendered and staff hours.

Quality Control Duties:

• Conduct on-site and post-clean inspections to ensure service meets company standards.
• Address client concerns or complaints quickly and professionally.
• Provide feedback and retraining to cleaners as needed based on performance.
• Develop and implement quality control checklists and procedures.
• Monitor supplies and equipment quality used during cleaning.

Requirements:

• Proven experience in scheduling, operations, or quality control (cleaning industry preferred).
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps.
• Valid driver's license (if inspections or field visits are required).
• High attention to detail and a commitment to high-quality service.

Preferred Qualifications:

• Bilingual (Spanish/English) is a plus.
• Experience with CRM or field service management software (e.g., Jobber, Housecall Pro, ZenMaid).
• Prior supervisory or team lead experience.

Compensation & Benefits:

• Competitive hourly wage or salary (based on experience).
• Paid time off and holidays.
• Company vehicle or mileage reimbursement for site visits.
• Opportunities for advancement and bonuses based on performance.