Scheduling Coordinator

Kettle Lake Recruiting; City of Syracuse (NY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work model

Work-life balance

Job summary

Kettle Lake Recruiting is seeking a Customer Experience Scheduling Coordinator in Syracuse, NY. This hybrid role blends customer service with scheduling and project coordination to deliver a smooth client experience from inquiry to project completion.

The ideal candidate handles installation timelines, collaborates with operations, and maintains clear communication to ensure projects meet deadlines and customer expectations. Equal opportunity employer with focus on work-life balance.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, scheduling, or project coordination preferred.
• Proficiency with office software; Sortly and Salesforce a bonus.
• Strong organizational and time-management abilities.

Responsibilities

• Serve as the main point of contact between customers and the organization, responding to inquiries and providing updates.
• Oversee and manage installation schedules to ensure on-time delivery.
• Coordinate with the Director of Operations to allocate resources and resolve scheduling conflicts.
• Monitor project progress and maintain high levels of customer satisfaction.

Skills

Organizational skills

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Sortly

Salesforce

Job description

FT – Hourly position rate of pay range $20-24/hour

Shift 7am-3:30pm M-F

Are you passionate about customer service and enjoy keeping things organized?

Do you have a knack for coordinating and managing schedules to ensure everything runs smoothly? If so, we want YOU to join our team!

We're looking for a dynamic and detail-oriented Customer Experience Scheduling Coordinator to provide exceptional service to our clients from the moment they reach out until their project is completed. This hybrid role combines customer service expertise with strong scheduling and project coordination skills, ensuring a seamless and positive experience for both clients and our internal teams.

Why You'll Love This Role:

Make an Impact: You'll be the primary point of contact for customers, guiding them through the entire process and ensuring their projects are completed on time and to our high standards.

Be Part of a Supportive Team: Work closely with our dedicated sales representatives and internal teams to ensure all projects meet customer expectations.

Diverse Responsibilities: No two days are the same! From answering customer inquiries to managing project timelines, you'll be able to showcase your organizational skills while making customers feel valued.

Key Responsibilities

1. Customer Service

• Serve as the main point of contact between customers and the organization, answering inquiries, addressing concerns, and providing status updates.
• Maintain a friendly, professional demeanor, ensuring customers feel respected and valued throughout the process.
• Partner with sales representatives as the post-sale contact for assigned customers.
• Ensure timely responses to Medallia and Signature Service Surveys, addressing any feedback or concerns.

2. Scheduling & Coordination

• Oversee and manage the installation schedule, ensuring projects are scheduled efficiently and completed on time.
• Collaborate with the Director of Operations to allocate resources and personnel appropriately for each project.
• Handle all administrative scheduling tasks, including confirming appointments, updating systems, and resolving conflicts.
• Track installations and ensure schedules meet daily revenue goals, including managing vendor deliveries, JIPs, and mismeasured units.

3. Project Oversight

• Monitor project progress to ensure timely completion, keeping customers informed along the way.
• Ensure customer expectations are met by coordinating closely with installation and operations teams.

4. Customer Satisfaction

• Uphold the company's values by providing a positive and seamless experience for all customers.
• Resolve customer issues promptly, escalating concerns to management when necessary.
• Track customer satisfaction through surveys and address feedback to improve service.

Key Skills and Abilities (KSA)

• Strong organizational and decision-making skills with excellent attention to detail.
• Ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy.
• Excellent communication and interpersonal skills to build rapport and trust with customers.
• Problem-solving abilities and the flexibility to adapt to changing priorities.
• Strong time management skills to meet deadlines and coordinate schedules.
• A team player who contributes to a positive and inclusive work culture.
• Empathetic and active listener, with the ability to resolve issues efficiently.

Education & Experience Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, scheduling, or project coordination is preferred (related industry experience is a plus).
• Proficiency with office software and scheduling tools (experience with Sortly and Salesforce a bonus).
• Strong data entry skills and experience managing virtual correspondence.

Why Join Us?

• Competitive Pay: We offer a competitive salary along with performance-based incentives.
• Professional Growth: Opportunity for career advancement as we continue to grow.
• Team Environment: We foster a collaborative, supportive, and inclusive team culture.
• Work-Life Balance: We understand the importance of balance and offer flexibility where possible.

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applying to this position, you accept that we will be reaching out via text for next steps in the application process.