Schedule/Dispatch Coordinator

A&E Heating and Air, Inc.; Hood River (OR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Retirement Plan with company match up

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Competitive salary

Dental insurance

Training & development

Job summary

The Schedule Coordinator at A&E Heating and Air, Inc. will manage daily HVAC technician schedules, dispatch technicians, and optimize service calls to improve efficiency.

The ideal candidate has experience in scheduling or dispatching in the trades, strong organizational skills, and the ability to communicate effectively with customers and technicians. Hours are 7:30am - 4:30pm, based in Hood River, OR, with competitive pay and opportunities for advancement.

Qualifications

• Prior scheduling, dispatching, or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with scheduling software and basic computer skills.
• Customer-focused attitude and problem-solving abilities.

Responsibilities

• Manage and maintain the scheduling system for service appointments.
• Communicate with customers to schedule appointments and provide service updates.
• Coordinate with technicians to optimize their schedules and ensure timely service delivery.
• Resolve scheduling conflicts and handle emergency service requests.
• Ensure accurate record-keeping of appointments and customer information.

Skills

Scheduling experience

Dispatching

Customer service

Tools

Scheduling software

CRM systems

Job description

Benefits

• Retirement Plan with company match up to 3%


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• Wellness resources


• 401(k)


• 401(k) matching


• Competitive salary


• Dental insurance


• Training & development

About The Role

The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours: 7:30am - 4:30pm

Responsibilities

• Manage and maintain the scheduling system for service appointments


• Communicate with customers to schedule appointments and provide service updates


• Coordinate with technicians to optimize their schedules and ensure timely service delivery


• Resolve scheduling conflicts and handle emergency service requests


• Ensure accurate record-keeping of appointments and customer information

Requirements

• Prior experience in scheduling, dispatching, or customer service role


• Excellent communication and interpersonal skills


• Ability to multitask and prioritize in a fast-paced environment


• Familiarity with scheduling software and basic computer skills


• Customer-focused attitude and problem-solving abilities

Desired Experience

• Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.


• Experience using scheduling software and CRM systems.


• Familiarity with HVAC terminology and industry practices.


• Proven ability to handle high-stress situations and remain calm under pressure.


• Demonstrated track record of improving scheduling efficiency and customer satisfaction.

Compensation: $20.00 - $26.00 per hour

Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.