Scheduling Resources Manager

extendedfamilyhomecare; Portland (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

HouseWorks, LLC and its Family of Companies is seeking a Scheduling Supervisor to provide leadership and guidance to the scheduling and field staff teams, overseeing day-to-day operations of the Scheduling Department with rotating night and weekend coverage.

The role emphasizes team development, performance monitoring, and ensuring adherence to procedures while coordinating with Directors and Case Managers to meet quality initiatives and productivity standards.

Qualifications

• Bachelor’s degree or 4 years equivalent experience preferred.
• 2 years recent experience as a Scheduling Coordinator in a home care or healthcare field.
• Minimum 1 year of management or supervisory experience preferred.
• Excellent telephone and customer service skills.
• Detail-oriented, organized, and flexible.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead and develop scheduling team through training, mentoring, coaching.
• Oversee team performance and implement improvements; apply disciplinary actions as needed.
• Manage vendor and service provider relationships and monitor volume capacity and quality.
• Audit schedules and documentation for compliance, including prior authorization.
• Communicate with Director, Case Managers, and Clinical team to meet quality initiatives.
• Assist Director of Operations in achieving productivity standards.
• Review scheduler requests for time off and coordinate scheduling changes.
• Perform other duties as assigned.

Skills

Leadership

Communication

Teamwork

Detail-oriented

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary:

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage.

Essential Duties and Responsibilities:

• Manages teams to include training, mentoring, coaching, and development of individual team members.
• Oversees the team’s work responsibilities, monitors performance, implements changes as necessary to continuously improve performance and applies disciplinary actions as needed.
• Manages vendor and service provider relationships and monitors volume capacity and quality as assigned.
• Audits schedules and documentation to ensure compliance with procedures, including prior authorization for services.
• Communicates with Director, Case Managers, and Clinical team to ensure quality initiatives are met.
• Assists Director of Operations in achieving care center productivity standards.
• Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes with the Director of Operations.
• Performs other duties as assigned.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or (4) years of equivalent experience preferred
• 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Minimum one (1) year of management or supervisory experience preferred
• Highly motivated
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.
• May be required to lift and move boxes, medical records, etc

Work Environment:

• Office environment
• Occasional travel outside of the office to run errands, attend meetings, etc (25%)

EFOFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.