Scaled SaaS Customer Success Manager — Remote & Growth

Socket.dev; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote-first culture

Annual team retreats

Competitive compensation & equity

Generous PTO & health benefits

Learning stipend

Job summary

Great Question is seeking a Customer Success Manager, Scaled to join our fully remote team. You will design and run scalable CS initiatives, onboarding programs, and webinars to drive adoption and growth for a global customer base.

In this early-team role, you will balance human touch with tech-enabled workflows, manage a large portfolio of mid-market customers, and collaborate with product, marketing, and sales to shape a scalable, customer-centric culture.

Qualifications

• 5+ years in a SaaS customer-facing role.
• Experience implementing scaled customer success initiatives.
• Ability to balance human touch with tech-touch or self-service programs.
• Strong communication and relationship management skills.
• Proven ability to excel in a remote work setting.
• Experience in UX research, design, or related fields is a plus.

Responsibilities

• Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption and growth.
• Balance 1:many programs with strategic customer engagements.
• Build webinars, office hours, and other scalable 1:many programs.
• Manage a large portfolio of scaled and mid-market customers through the full lifecycle: onboarding, check-ins and expansion opportunities.
• Identify product improvements to meet customer needs and industry trends.
• Collaborate with management, product, marketing and sales on scalable enablement including emails and in-app engagement.

Skills

Scaled CS programs

Remote work

Stakeholder management

Communication

Job description

Great Question is seeking a Customer Success Manager, Scaled to join our fully remote team. You will design and run scalable CS initiatives, onboarding programs, and webinars to drive adoption and growth for a global customer base.

In this early-team role, you will balance human touch with tech-enabled workflows, manage a large portfolio of mid-market customers, and collaborate with product, marketing, and sales to shape a scalable, customer-centric culture.