Scaled Customer Success Manager — Remote

OneSignal, Inc.; Northern (KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity program

Benefits

Job summary

OneSignal, Inc. is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base.

As a Scaled CSM, you will guide customers from onboarding through adoption at scale, using data-driven insights and strong communication to drive value and retention. You will work cross-functionally with Product, Sales, Marketing, Onboarding and Support, manage a growing cohort of customers, and contribute to programs like Office Hours and Trainings.

Qualifications

• 2+ years of demonstrated success in a Customer Success role.
• Experience managing a large, growing cohort of customers with a solution-oriented mindset at scale.
• Strong communication and interpersonal skills with the ability to build trust with key stakeholders.
• Ability to balance and prioritize multiple tasks and projects.

Responsibilities

• Demonstrate value and drive OneSignal platform adoption in Tech Touch customers to achieve goals.
• Manage inbound customer conversations and leverage on-demand resources to address needs.
• Participate in and enhance existing 1:many programs such as Office Hours and Trainings.
• Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface engagement opportunities.
• Identify key aspects of the customer journey to optimize and expand use cases at scale.
• Develop knowledge of the OneSignal platform to apply to various verticals.

Skills

Customer success

Communication

Stakeholder management

Multi-tasking

CS Platforms

KPIs

Problem solving

Job description

OneSignal, Inc. is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base.

As a Scaled CSM, you will guide customers from onboarding through adoption at scale, using data-driven insights and strong communication to drive value and retention. You will work cross-functionally with Product, Sales, Marketing, Onboarding and Support, manage a growing cohort of customers, and contribute to programs like Office Hours and Trainings.