Scaled CSM (Fully Remote)

Junction; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. We own the Tier 4 segment of ~100 accounts via a pooled model and design proactive plays for adoption, expansion, and retention.

The role seeks candidates with 2+ years of scaled customer success or lifecycle marketing experience and a strong, programmatic curiosity. Junction is backed by YC and top VCs, a fast-scaling startup with a mission-driven culture.

Qualifications

• 2+ years scaled CS or lifecycle marketing experience.

Responsibilities

• Own Tier 4 segment of ~100 accounts via pooled model.
• Design proactive plays for adoption, expansion, and retention.

Skills

Scaled CS experience

Lifecycle marketing

Programmatic curiosity

Technical curiosity

Job description

• Own Tier 4 segment of ~100 accounts via pooled model.
• Design proactive plays for adoption, expansion, and retention.

What we look for:

• 2+ years scaled CS or lifecycle marketing experience.
• High agency, programmatic, and technical curiosity.

How we measure success:

• Gross/net revenue retention and feature adoption.
• Proactive coverage and expansion pipeline sourced.

Junction

Junction builds the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. Backed by YC and top VCs, it's a fast-scaling startup connecting millions, with a mission-driven culture.