Remote Scaled Customer Success Manager (EST)

Junction; United States; Remoto; USD 110.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning budget

Wellness budget

Remote-first

Home office stipend

Healthcare coverage

Pension/401k

Paid time off

Descrizione del lavoro

Junction is seeking a high-agency Scaled CSM to turn a long tail of ~100 Tier 4 accounts into repeatable, proactive motions within a technically complex healthcare product. You’ll own end-to-end programs and design signals, queues, and plays that drive value for customers and the business.

You’ll collaborate with product and engineering, write content, and build automation while maintaining a sharp focus on retention, expansion, and timely problem resolution.

Competenze

• 2+ years in customer success, scaled or digital CS model.
• Experience with ~75+ accounts and scalable programs.
• Background at Seed–Series C company with ambiguity.
• Ability to design programs, signals, and plays.
• Strong writing and cross-functional collaboration.

Mansioni

• Own Tier 4 segment: ~100 accounts, via a pooled model.
• Build proactive motions: onboarding, adoption campaigns, webinars.
• Find features not used and turn into adoption campaigns.
• Define signals and queues to trigger plays; ensure no slip.
• Partner with CS leader on content and with Support on themes.
• Identify expansion and risk signals; route to Sales or named CSM.
• Use AI/automation to multiply coverage while maintaining human touch.
• Represent long-tail patterns to product and engineering.

Conoscenze

CS experience

Early-stage background

High agency

Programmatic thinking

Commercial instinct

Clear writing

Adaptability

Technical curiosity

Descrizione del lavoro

Junction is seeking a high-agency Scaled CSM to turn a long tail of ~100 Tier 4 accounts into repeatable, proactive motions within a technically complex healthcare product. You’ll own end-to-end programs and design signals, queues, and plays that drive value for customers and the business.

You’ll collaborate with product and engineering, write content, and build automation while maintaining a sharp focus on retention, expansion, and timely problem resolution.