Scale Field Service Technician

Root, Neal & Company; Buffalo (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

Root, Neal & Company is seeking a skilled Scale Field Service Technician to install, calibrate, maintain, and repair industrial and commercial weighing equipment at customer sites and in our service facility. The role requires strong mechanical and electrical troubleshooting skills, excellent customer service, and attention to detail.

A high school diploma or equivalent is required; CDL B and NYS Weights & Measures certification are a plus.

Qualifications

• Willing to learn.
• Excellent customer service skills.
• Excellent problem-solving skills with attention to detail.
• Strong mechanical and electrical troubleshooting skills.
• High school diploma or equivalent.
• Knowledge of machines and tools, electronic equipment, related hardware and software, including their uses, repair, and maintenance.
• Basic electronic and mechanical knowledge, including working knowledge of a digital multimeter.
• CDL CLASS B and NYS Weights & Measures certification a plus.

Responsibilities

• Provide installation, calibration, and field service repair on weighing equipment using testing devices, gauges, and other tools and equipment.
• Check work orders and related manuals, blueprints, and schematic diagrams to determine tools, equipment, and parts needed for installation or repair assignment.
• Complete job hazard analysis, ensuring safety protocols and PPE are in place before starting any task.
• Test electrical components and replace faulty components.
• Properly maintain all equipment, tools, and facilities for safe operation.
• Accurate and timely completion of all reporting.
• Advise management regarding customer satisfaction, product performance, or suggestions for product/service improvements.
• Follow all Federal, State, and local regulations, and Company Safety policies.
• Represent Scales, Sales & Service professionally and ethically at all times.
• Keep up with technology changes to products as introduced.

Skills

Customer service

Problem solving

Attention to detail

Willing to learn

Mechanical troubleshooting

Electrical troubleshooting

Education

High school diploma or equivalent

Tools

Digital multimeter

Industrial equipment

Electronic equipment

Repair tools

Job description

We are seeking a skilled, motivated, and adaptable Scale Field Service Technician to join our growing team. This role is responsible for installing, calibrating, maintaining, and repairing industrial and commercial weighing equipment at customer sites and in our service facility.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Qualifications

• Willing to learn
• Excellent customer service skills
• Excellent problem-solving skills with exceptional attention to detail
• Strong mechanical and electrical troubleshooting skills
• This position requires a high school diploma or equivalent
• Knowledge of machines and tools, electronic equipment, related hardware and software, including their uses, repair, and maintenance
• Basic electronic and mechanical knowledge, including working knowledge of a digital multimeter
• CDL CLASS B and NYS Weights & Measures certification a plus

Responsibilities

• Provide installation, calibration, and field service repair on weighing equipment using testing devices, gauges, and other tools and equipment
• Check work orders and related manuals, blueprints, and schematic diagrams to determine tools, equipment, and parts needed for installation or repair assignment
• Complete job hazard analysis, ensuring safety protocols and PPE are in place before starting any task
• Test electrical components and replace faulty components
• Properly maintain all equipment, tools, and facilities for safe operation
• Accurate and timely completion of all reporting
• Advise management regarding customer satisfaction, product performance, or suggestions for product/service improvements
• Follow all Federal, State, and local regulations, and Company Safety policies
• Represent Scales, Sales & Service professionally and ethically at all times
• Keep up with technology changes to products as introduced