Field Service Technician

Empire Scale Corp; Town of Lancaster (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid time off (2 weeks)

Job summary

Precision Scale & Balance seeks a Field Service Technician to join our Lancaster, NY team. You will install, calibrate, service, and repair weighing equipment at customer sites, ensuring adherence to OEM standards and safety regulations.

Responsibilities include on-site repairs, accurate service documentation, and maintaining tools and inventory. CDL-B preferred; strong communication and the ability to work independently are essential.

Qualifications

• Minimum two years in maintenance operations or military background preferred.
• Valid driver's license in good standing; CDL class B preferred.
• Strong customer service skills and ability to communicate clearly.
• Strong electronics and mechanical skills.
• Ability to use hand tools and digital test equipment.
• Ability to work independently and in a team.
• Able to lift 75+ pounds regularly.
• Familiarity with calibration software; ProCal a plus.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Inspect, calibrate, repair, and install weighing equipment to OEM/PSB standards.
• Complete equipment repairs in on-site shop as needed.
• Complete service documentation promptly (service reports, logs, etc.).
• Comply with company policies, regulations, and OSHA standards.
• Maintain tools, equipment, and inventory in good order.
• Attend safety and other required trainings.

Skills

Customer service

Electronics

Mechanical

Hand tools

Digital test tools

Teamwork

Communication

Detail oriented

Lifting ability

Calibration software

Tools

ProCal

Job description

We are seeking dynamic and adaptable Field Service Technicians to join our team in Lancaster, NY.

Precision Scale & Balance Field Service Technicians (FST) are at the frontline of delivering our signature Precision Quality Service to our diverse customer base. An FST is an expert in the installation, calibration, service, and repair of weighing equipment.

About The Role

As an FST, you are responsible for executing all aspects of field service. The essential duties and responsibilities of a Field Service Technician are:

• Inspect, calibrate, repair, and/or install weighing equipment to the standards set by OEMs and/or Precision Scale and Balance, and in accordance with industry regulations and standards
• Complete equipment repairs in our on-site shop as needed
• Accurately complete all written documentation relating to individual service calls in a timely manner, including service documents, test reports, expense reports, driving logs, and/or any other required written documentation
• Comply with all company policies, customer regulations and policies, and OSHA regulations
• Maintain company equipment, tools, and inventory in good working order and condition
• Attend weekly safety training and any other training required on an as needed basis
• Occasional weekend/after hours work may be required on an as needed basis
• All employees must follow our Code of Conduct

About You (Job Requirements)

• Minimum two (2) years experience in maintenance operations or a military background is strongly preferred
• Valid driver's license in good standing is required, CDL class B is preferred
• Excellent customer service skills
• Strong electronics and mechanical skills
• Ability to use all types of hand tools and digital test equipment
• Ability to work alone and as part of a team, in variable working environments
• Must be able to lift, push and pull 75+ pounds on a regular basis
• Working knowledge of calibration software; experience with ProCal a plus
• Strong verbal and written communication skills
• Detail oriented and organized

Compensation

Hourly salary will range from $25 - $32 p/h based on experience.
Please Note: $30+ p/h is typically reserved for candidates with a CDL

Benefits

• Competitive compensation
• Health Insurance with optional FSA
• Dental Insurance
• Vision Insurance (employee premiums paid 100% by company)
• 401k with 3% company match
• Two weeks of paid time off and 9 paid company holidays.
• As a small business, it's important for us to take time to connect with and give back to our community. We offer the option for employees to take up to 8 hours of time off for volunteering.
• Opportunities for professional development

About Precision Scale & Balance

Precision Scale & Balance (PSB) is a division of Empire Scale Corporation. We are a leader in providing laboratory and industrial equipment, calibration, maintenance, installation, and support. PSB is an ISO/IEC 17025 accredited service organization. We have several strategically located facilities, which gives us the ability to always provide our customers with our signature Precision Quality Service.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

Be able to pass background check, drug screen and physical (pre-employments and as customers require)