SCADA Dispatcher I — Utilities Operations

City-of-Rocky-Moun; Rocky Mount (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Rocky Mount is seeking a Dispatcher II to coordinate field personnel and equipment for electric, gas, water, and sewer operations. You will dispatch, monitor SCADA alerts, and use CIS/OMS/GIS systems to manage service orders, outages, and customer communications.

The role requires a high school diploma and 1 year of related experience; driving history will be checked. You will work with a team under supervision and support daily operating needs and emergency responses.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience.
• Equivalent education/experience acceptable.

Responsibilities

• Receives calls from internal and external customers by two-way radio and telephone; dispatches assignments to field personnel; relays necessary information clearly and accurately.
• Receives, generates, updates, assigns, and closes service orders using various software programs to include the Customer Information System, Outage Management System, Utilities Dispatch, Geographical Information System, and NC One Call System.
• Knowledge of basic SCADA system operations to view and acknowledge alerts.
• Develops and maintains various reports and spreadsheets and handles outgoing mail.
• Make calls to customers to schedule appointments for field personnel on-site work.
• Performs other related duties as assigned.

Skills

Two-way radio operation

Electric & natural gas systems

SCADA operations

Office practices

Customer service policies

Communication

Problem solving

Map reading

Analytical thinking

Reporting

Interpersonal skills

Education

High school diploma or equivalent

Tools

CIS

Outage Management System

Utilities Dispatch

GIS

NC One Call System

Job description

City of Rocky Mount is seeking a Dispatcher II to coordinate field personnel and equipment for electric, gas, water, and sewer operations. You will dispatch, monitor SCADA alerts, and use CIS/OMS/GIS systems to manage service orders, outages, and customer communications.

The role requires a high school diploma and 1 year of related experience; driving history will be checked. You will work with a team under supervision and support daily operating needs and emergency responses.