Emergency Dispatch & Field Communications Clerk

Metropolitan Utilities District; Omaha (NE); Hybrid; USD 47,000 - 61,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Metropolitan Utilities District seeks a Communications Clerk II to manage field service dispatch, communicate work orders, monitor the 811 locate system, and coordinate with customers and responders using phone, radio, and GIS tools.

Requirements include a high school diploma or GED with at least 4 years in emergency/public safety and 2 years in customer-facing roles; proficiency in MS Office, SAP and GIS is preferred.

Qualifications

• Requires High School diploma or GED; associate degree preferred.
• Minimum 4 years emergency/public safety experience; handling emergencies under pressure.
• Minimum 2 years direct customer contact with outside customers.
• Experience with multiple communications media: email, mobile radio/web, telephone.

Responsibilities

• Handle emergencies and dispatch urgent orders; document records.
• Send email notifications during emergencies per procedures.
• Navigate GIS/GPS for service info and technician locations.
• Communicate with outside fire/police when dispatching emergency personnel.
• Assign and re-assign work orders to field staff as needed.
• Maintain locate tickets and related records; update software systems.

Skills

Emergency dispatch

Customer service

Communication skills

Microsoft Office

GIS/SAP familiarity

Typing speed 25 wpm

Education

High School Diploma or GED

Associate's Degree or higher

Tools

SAP

GIS

MS Office

CRM software

Job description

Metropolitan Utilities District seeks a Communications Clerk II to manage field service dispatch, communicate work orders, monitor the 811 locate system, and coordinate with customers and responders using phone, radio, and GIS tools.

Requirements include a high school diploma or GED with at least 4 years in emergency/public safety and 2 years in customer-facing roles; proficiency in MS Office, SAP and GIS is preferred.