SCADA OPERATOR I

City-of-Rocky-Moun; Rocky Mount (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Rocky Mount is seeking a Dispatcher II to coordinate field personnel and equipment for electric, gas, water, and sewer operations. You will dispatch, monitor SCADA alerts, and use CIS/OMS/GIS systems to manage service orders, outages, and customer communications.

The role requires a high school diploma and 1 year of related experience; driving history will be checked. You will work with a team under supervision and support daily operating needs and emergency responses.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience.
• Equivalent education/experience acceptable.

Responsibilities

• Receives calls from internal and external customers by two-way radio and telephone; dispatches assignments to field personnel; relays necessary information clearly and accurately.
• Receives, generates, updates, assigns, and closes service orders using various software programs to include the Customer Information System, Outage Management System, Utilities Dispatch, Geographical Information System, and NC One Call System.
• Knowledge of basic SCADA system operations to view and acknowledge alerts.
• Develops and maintains various reports and spreadsheets and handles outgoing mail.
• Make calls to customers to schedule appointments for field personnel on-site work.
• Performs other related duties as assigned.

Skills

Two-way radio operation

Electric & natural gas systems

SCADA operations

Office practices

Customer service policies

Communication

Problem solving

Map reading

Analytical thinking

Reporting

Interpersonal skills

Education

High school diploma or equivalent

Tools

CIS

Outage Management System

Utilities Dispatch

GIS

NC One Call System

Job description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

DEFINITION

This position performs responsible technical work dispatching equipment and personnel, customer service, and performing clerical duties in support of the Electric, Gas, Water and Sewer utilities and Public Works daily and emergency operations.

REPORTS TO

The Supervisor or Assistant Supervisor assigns work in terms of general instructions.

RESPONSIBILITIES

• Receives calls from internal and external customers by two-way radio and telephone; dispatches assignments to field personnel; relays necessary information clearly and accurately.
• Receives, generates, updates, assigns, and closes service orders using various software programs to include the Customer Information System, Outage Management System, Utilities Dispatch, Geographical Information System, and NC One Call System.
• Knowledge of basic SCADA system operations to view and acknowledge alerts.
• Develops and maintains various reports and spreadsheets and handles outgoing mail.
• Make calls to customers to schedule appointments for field personnel on-site work.
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• One (1) year of experience in a related field.
• Or an equivalent combination of education and experience.

LICENSE & SCREENING

• Possession of a valid North Carolina Driver’s License with an active and consecutive 3-year verifiable driving history. Driving history will be checked.
• SCADA milestones MUST be met by one year evaluation, employee will be terminated.

PERFORMANCE EXPECTATIONS

• At the end of the 6- month period be able to utilize the SCADA system to perform hot line tags, reclosures, and breaker controls with supervision.
• At the end of the 12- month period be proficient in advanced utilization of the SCADA system to perform hot line tags, reclosures, breaker controls, and other functions related to monitoring and operating electric and natural gas distribution systems, equivalent to Dispatcher II responsibilities.

SKILLS

• Knowledge of two-way radio operation.
• Knowledge of the electric and natural gas distribution systems.
• Knowledge of basic SCADA system operations.
• Knowledge of modern office practices and procedures.
• Knowledge of customer service policies and procedures.
• Skill in effective communication and problem-solving abilities, critical thinking, and attention to detail.
• Skill in map reading and interpretation.
• Skill in analyzing problems and identifying solutions, using good judgment when necessary.
• Skill in preparing clear and accurate reports.
• Skill in establishing cooperative and productive working relationships.
• Skill in setting priorities for competing projects.
• Skill in controlling stressful environments.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in oral and written communication.
• Skill in interpersonal relationships.

SUPERVISORY CONTROLS

The Supervisor assigns work in terms of general instructions. The Supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include the Energy Resources Policy and Procedures Manual; the City of Rocky Mount SCADA Manual; the City of Rocky Mount Administrative Policy Manual; and the City of Rocky Mount Personnel Manual. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY

The work consists of related duties in the dispatching of personnel and equipment. Frequent interruptions and urgent nature of calls contribute to the complexity of the position.

SCOPE AND EFFECT

The purpose of this position is to participate in the dispatch and SCADA system operations. Success in this position results in the provision of utilities for system customers.

PERSONAL CONTACTS

Contacts are typically with co-workers, other City personnel, representatives of other utility providers, and customers.

PURPOSE OF CONTACTS

Contacts are typically to give or exchange information, resolve problems, motivate or influence persons, and provide services.

PHYSICAL DEMANDS

• The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand
• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Talking 2: Shouting in order to be heard above ambient noise level.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 2: Including color, depth perception, and field vision.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment.
• Visual Acuity 5: Have close visual acuity to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORK ENVIRONMENT

The work is typically performed in an office and outdoors. The employee is exposed to noise, dust, dirt, grease, and occasional cold or inclement weather. The work may require the use of protective devices, such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.