SC18S2 Content Operations Support

Chemical Abstracts Service; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation plan

Medical/Dental/Vision insurance

Retirement plans

Job summary

Chemical Abstracts Service seeks a detail-oriented Content Operations Support specialist to help ensure data accuracy and timely publication of documents. You will perform clerical and technical tasks under supervision, handle electronic input, editing, and basic data tasks, and collaborate with internal customers across CAS.

Responsibilities include ensuring outputs are in a computer-readable form, maintaining currency and quality standards, and supporting cross-training within the Content

Qualifications

• High school diploma or equivalent required; some college is a plus.
• Strong attention to detail and problem solving abilities.
• Ability to manage time effectively and prioritize tasks.
• Ability to work independently on routine assignments.
• Proficient with computers, video conferencing, email, calendar, and office tools.
• Excellent written and verbal communication skills; eager to learn new software.

Responsibilities

• Performs scanning, data entry, pagination, and supports daily production checks.
• Performs initial bib/abstract data entry for documents.
• Investigates and corrects errors; conducts audits as needed.
• Monitors production work flow to ensure currency and schedules.
• Collaborates with other content operations to support CAS database building.

Skills

Attention to detail

Time management

Independent work

Communication skills

Learning new software

Computer proficiency

Education

High school diploma

Some college courses

Tools

Video conferencing

Email/calendar software

Word processing

Spreadsheets

Document sharing tools

Job description

Position Summary

The Content Operations Support team provides essential operational assistance by performing a wide range of clerical and technical tasks. Team members work under the guidance of managers, supervisors, or designated leads and may collaborate with internal customers as well as staff across all levels of the CAS organization.

Responsibilities include general business/office procedures, electronic input and editing, as well as researching, analyzing, and determining the appropriate information for all document types.

Responsible for ensuring all data and information output of Content Operations is in a computer-readable form. Ensures all data for users is consistent, accurate, and published within the currency and quality standards established by CAS. The Management team will provide task lists for specific job functions. Although the tasks are separate, cross-training may occur.

Position Accountabilities

1. Performs scanning, wanding, light repairs, and sorting. Initial data entry, pagination, resolving diagnostic warnings and errors. Supports daily production check-ins.
2. Performs initial bib/abstract data entry for documents.
3. Investigates and corrects errors. Performs audits of documents or processes as needed.
4. Monitors and prioritizes production work in process in the Primary Literature Preparation group to ensure that production currency and schedules are met.
5. Assists and collaborates with other content acquisition operations that impact production and CAS database building.

Minimum Education/Experience/Skills/Technical Knowledge

• High school graduate or equivalent. Some college-level courses are a plus.
• Strong attention to detail and problem-solving skills.
• Ability to manage time effectively and prioritize responsibilities.
• Ability to work independently to perform routine assignments.
• Demonstrated ability to work with computers. Proficient with video conferencing, instant messaging, email, calendar scheduling, word processing, spreadsheets, and document sharing software.
• Demonstrated excellent communication skills.
• Aptitude and interest for learning and using various web-based and/or proprietary computer applications.

Physical Demands and Work Environment

While performing the responsibilities of the position, the worker may exert up to 10 pounds of force frequently or 20 pounds occasionally to lift, carry, push, pull, or otherwise move objects. This position is considered sedentary work, which involves sitting most of the time. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer monitor; and/or extensive reading.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require authorization sponsorship by our company for this position now or in the future.

Qualifications

Behaviors

• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education

High School (preferred)

Experience

1 years: Customer service experience, administrative tasks, and general office duties. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.