Content Operations Support

hive + co; Columbus (OH); On-site; USD 22,000 - 34,000; Part time

Job summary

hive + co in Columbus, Ohio seeks a Content Operations Support contractor to handle general office procedures, data input, and editing. You will research, analyze, and determine appropriate information for all document types while supporting production and client databases.

The role requires onsite work with potential for hybrid scheduling and involves cross-functional collaboration under supervision. Strong attention to detail and solid computer skills are essential.

Qualifications

• High school diploma or equivalent required; some college is a plus.
• Strong attention to detail and problem-solving abilities.
• Ability to manage time effectively and prioritize tasks.
• Ability to work independently on routine assignments.
• Proficient with common office software and communication tools.
• Excellent written and verbal communication skills.
• Willingness to learn new web-based applications.

Responsibilities

• Ensure data output from Content Operations is machine-readable.
• Maintain data accuracy and publish to client currency/quality standards.
• Follow task lists and potentially cross-train on related functions.
• Perform scanning, data entry, pagination, and basic troubleshooting.
• Initial bib/abstract data entry for documents.
• Audit documents or processes and correct errors as needed.
• Monitor production workload to meet currency and schedules.
• Collaborate with other content operations teams to support production and databases.

Skills

Attention to detail

Time management

Independent work

Communication skills

Computer literacy

Education

High school diploma or equivalent

Tools

Video conferencing software

Instant messaging

Email

Calendar scheduling

Word processing

Spreadsheets

Document sharing software

Job description

Our Columbus, Ohio client has an opening for a Content Operations Support contractor who is responsible for general business/office procedures, electronic input, and editing, as well as researching, analyzing, and determining the appropriate information for all document types.The Content Operations Support team provides essential operational assistance by performing a wide range of clerical and technical tasks. Team members work under the guidance of managers, supervisors, or designated leads and may collaborate with internal customers as well as staff across all levels of the organization.

Candidates must be willing to work onsite (can participate in the hybrid schedule).

Responsibilities

• Candidate will also be responsible for ensuring all data and information output of Content Operations is in a computer-readable form.
• Ensures all data for users is consistent, accurate, and published within the currency and quality standards established by the client.
• The Management team will provide task lists for specific job functions. Although the tasks are separate, cross-training may occur.
• Perform scanning, wanding, light repairs, and sorting. Initial data entry, pagination, resolving diagnostic warnings and errors. Supports daily production check-ins.
• Performs initial bib/abstract data entry for documents.
• Investigates and corrects errors. Perform audits of documents or processes as needed.
• Monitors and prioritizes production work in process in the Primary Literature Preparation group to ensure that production currency and schedules are met.
• Assists and collaborates with other content acquisition operations that impact production and client database building.

Qualifications

• High school graduate or equivalent. Some college-level courses are a plus.
• Strong attention to detail and problem-solving skills.
• Ability to manage time effectively and prioritize responsibilities.
• Ability to work independently to perform routine assignments.
• Demonstrated ability to work with computers. Proficient with video conferencing, instant messaging, email, calendar scheduling, word processing, spreadsheets, and document sharing software.
• Demonstrated excellent communication skills.
• Aptitude and interest for learning and using various web-based and/or proprietary computer applications.

Reference:1066205

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.