SBU Client Manager

Arthur J. Gallagher & Co. (AJG); Upper Arlington (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Job summary

Gallagher Benefit Services, part of Gallagher, is seeking an Account Manager to oversee a book of client accounts and strengthen relationships with everyday contacts. You will support routine and moderately complex accounts, advising on risk and capital management and seeking opportunities to add value through enhanced services and coverage.

You will frequently engage with senior decision makers, ensuring clear, proactive communication.

Qualifications

• Bachelor's degree required, 3+ years client service and/or claims management experience.
• HS diploma/GED with 8+ years client service and/or claims management experience is acceptable.
• Producer's License is required.
• Willingness to travel up to 25% and proficiency in Microsoft Office.
• Appropriate licensing as required.

Responsibilities

• Manage a live book of client accounts and build trusted relationships.
• Support routine and moderately complex accounts and assist clients with risk and capital management needs.
• Identify opportunities to grow existing business through added services or higher levels of cover.
• Coordinate with Account Executives or Broker Producers as needed.
• Ensure timely communication and issue resolution to protect client retention.

Skills

Client service

Communication

Microsoft Office

Education

Bachelor's degree

HS diploma/GED + 8+ yrs experience

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions.

We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

In this role, you’ll manage a book of client accounts and build trusted relationships with the people you work with every day. You’ll support routine and moderately complex accounts, help clients with their risk and capital management needs, and look for ways to grow existing business through added services and cover.

This role is a good fit if you enjoy looking after clients, solving problems, and keeping work moving smoothly. You’ll also spend time with senior decision makers and day to day contacts, so clear communication and good judgement will matter every day.

How you'll make an impact

You’ll be the main point of contact for an assigned group of clients, helping to keep relationships strong and accounts on track. Day to day, you’ll manage a live book of business, respond to client needs, and bring in the right support when a situation needs extra attention. You’ll also work to protect retention and spot chances to add more value through extra services or higher levels of cover.

Alongside client work, you may help coordinate administrative and customer service support, and you may support an Account Executive or Broker Producer. Your focus will be on keeping clients informed, making sure important issues are handled quickly, and helping each account move forward in the right way.

About You

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)