Senior Client Representative

Arthur J. Gallagher & Co. (AJG); Cincinnati (OH); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services in Cincinnati is seeking a proactive client service professional to support a book of business. You will assist with marketing, claims, renewals, and day-to-day service needs, communicating clearly with clients and partners.

The role requires a High School Diploma/GED with 3+ years in related experience; an insurance license is preferred. You will help prepare renewals and client materials while building strong client relationships.

Qualifications

• High School Diploma/GED and 3+ years of related experience required.
• Preferred: Insurance license.
• Understanding of the insurance brokerage business and customer service processes/tasks.

Responsibilities

• Handle client service work for assigned accounts across marketing, claims, renewal, and day-to-day service needs.
• Respond to client questions, research complex issues, and liaise with carriers or agents to find answers.
• Maintain clear notes on client conversations and help prepare renewals, client presentations, and new business materials.
• Support enrollment meetings and implementation steps, and keep clients informed of important legal updates affect coverage.
• Stay calm, organized, and detail-focused while building trusted relationships with clients and teammates.

Skills

Client service

Organization

Communication

Research

Renewals support

Enrollment meetings

Education

High School Diploma / GED

Insurance license preferred

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

You’ll support a complex book of business and work closely with Account Managers, Account Executives, Producers, and Brokers. You’ll help clients with marketing, claims, renewals, sales support, and day to day service needs. This role is a fit if you like solving problems, staying organized, and working with people who count on clear, timely help.

How you’ll make an impact

You’ll handle client service work for assigned accounts and help keep work moving across marketing, claims, administration, renewals, and sales support. You’ll respond to client questions, research complex issues, and work with carriers or agents to find answers. You’ll also keep clear notes on client conversations and help prepare renewals, client presentations, and new business materials.

You’ll support enrollment meetings and implementation steps, and you’ll help clients understand important legal updates that affect their coverage. Because these accounts can have complex needs, you’ll need to stay calm, organized, and focused on details while building trusted relationships with clients and teammates.

• You can manage multiple client requests and keep track of details accurately.
• You can research complex service issues and follow through until they’re resolved.
• You can explain information clearly to clients, carriers, and internal partners.
• You’re comfortable working with renewals, presentations, and client meeting prep.
• You can keep accurate records of client conversations and service activity.
• You can support enrollment meetings and implementation work.
• You work well with others and can also handle tasks on your own.
• You’re comfortable learning procedures and following established processes.

About You

Required: High School Diploma/GED and 3+ years of related experience.

Preferred: Appropriate license

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)