Account Manager, Small Group

Gallagher; Rockville (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach, local impact

Job summary

Gallagher Benefit Services is seeking an experienced Account Manager to lead day-to-day management for client accounts and strengthen relationships with existing clients. You will coordinate risk/capital management needs and work with senior buyers to retain and grow books of business.

The role requires a Bachelor's degree plus 3+ years in client coordination and/or claims management, or a High School diploma with 8+ years of experience, and a license.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience, OR High School degree with 8+ years client coordination and/or claims management experience.
• License required. Travel approximately 25% of the time.

Responsibilities

• Own day-to-day account management for routine to moderately complex client accounts.
• Build, expand, and solidify relationships with existing clients; coordinate resources to address risk/capital management needs.
• Drive retention and cross-sell additional services while engaging senior buyers and day-to-day client representatives.

Skills

Client coordination

Claims management

Account management

Education

Bachelor's degree

High School diploma

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You'll Make An Impact

Account management as primary responsibility. Has retention goals. Responsible for the day-to-day account management for routine/moderately complex client accounts. Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients. Leads appropriate resources to address the client's risk/capital management needs. Secures existing business and drives the sale of additional services and coverage levels. Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers. Has retention goals for assigned group of accounts. May coordinate the work of administrative support and customer service. May provide support to an Account Executive and/or a Broker Producer.

About You

Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred:

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)