SBN - Learning Development Manager

Holland America Line & Seabourn; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Pocruises is seeking an Learning Development Manager to lead onboard learning, development of leadership capabilities, and culture initiatives across ships. You will collaborate with HR and onboard leadership to tailor programs that enhance guest experience through skilled teammates.

The role focuses on delivering adult-learning based training, coaching, and effective use of the Learning Management System to maintain accurate records and drive improvements across the fleet.

Qualifications

• Experience applying adult learning principles in corporate or hospitality settings.
• Ability to coach and develop facilitation skills across diverse teams.
• Proven track record delivering onboard learning programs and initiatives.

Responsibilities

• Oversee onboard learning programs and ensure effective implementation and delivery.
• Promote culture transformation and onboard leadership development.
• Manage and administer training records and LMS usage onboard.
• Collaborate with HR and leadership to identify learning needs and opportunities.
• Evaluate program effectiveness and drive continuous improvement.

Skills

Adult learning

Facilitation

Training needs analysis

Stakeholder collaboration

Tools

Learning Management System

Job description

SBN - Learning Development Manager

Department: Human Resources

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Human Resources Officer

Description

The Learning & Development Manager works in close collaboration with HR Manager and onboard Leadership Team and is responsible for ensuring effective implementation and management of onboard learning programs and initiatives.

Builds strong partnerships across all departments to address existing and future learning needs and acts as a coach to develop and enhance individual facilitation skills.

Effectively delivers all L&D learning programs creating an optimal learning experience for all teammates in support of fostering an exceptional guest experience.

Supports teammate’s development and Company career development and progression initiatives through learning.

Champions the Culture transformation efforts and serves as a learning resource to onboard leadership and teammates in line with Seabourn Mission Statement, Core Values, brand strategy and Culture Essential behaviors through the DEI lens.

The Learning & Development Manager plays an integral part in helping and coaching all departments in effectively managing and training the teammates in order to establish a consistent well developed ship’s company and ensuring that guest satisfaction is exceeded.

Reporting responsibilities: The Learning & Development Manager reports to the Human Resources Manager onboard and is functionally overseen by Manager, Fleet Learning & Development shoreside.

Key Responsibilities

Onboard Learning

1. Oversees onboard learning ensuring all training programs and initiatives are effectively implemented and delivered as per company guidance. Serves as a learning resource and provides learning guidance to all levels of onboard organization. Utilizes L&D expertise and knowledge of adult learning principles to support all who deliver training onboard to develop and enhance their facilitation skills and to ensure their training is effective and meets the learning needs of the audience.
2. Implements learning tools and activities that promote Company Culture transformation efforts and initiatives.
3. Effectively implements and manages all Learning & Development owned learning programs and initiatives through advance planning, onboard communication, facilitation and ongoing administration. Follows guidance outlined in program documentation to ensure creation of a consistent learning experience.
4. Diligently monitors and ensures compliance of regulatory, corporate and other training programs requirements for all eLearning courses and the Instructor-led sessions supported and delivered by the Human Resources Department. Proctors onboard exams, as directed, ensuring all necessary procedures are followed and confidentiality maintained. Acts as a primary administrator of the onboard Learning Management System, ensuring thorough training record keeping and accurate and prompt reporting.
5. Maintains presence and engages in regular communication with onboard leadership and teammates. Develops business acumen and demonstrates understating of Company strategies and business goals, including thorough knowledge of the organization and departmental operations.
6. Works with onboard Leadership Team to understand business and operational needs and to develop ship-wide and departmental learning strategies. Seeks innovative solutions and pro- actively identifies future learning needs and opportunities. Regularly engages with shoreside L&D to explore fleet-wide implementation opportunities and future learning and development strategies.
7. Evaluates learning programs effectiveness and promptly voices concerns, addresses issues and provides feedback and ideas for improvement to assist in enhancing program design.
8. Oversees and actively promotes all onboard learning resources. Maintains and manages training equipment, facilities and materials. Manages scheduling of training facilities and communicates operationally-appropriate training calendar, in coordination with other trainers and operational partners.

Talent Development

1. Coaches and guides trainees through the New Hire College (a series of in-class training activities andanextensiveon-the-jobtrainingprogram)toensuretraineesareprepared toperformto the job standards. In collaboration with the onboard leadership evaluates trainees’ performance and determines their readiness to join the Company.
2. Supports supervisory and leadership development through actively promoting and facilitating Management Essentials Program, including facilitation of Management Essentials workshops. Collaborates with onboard leadership to develop teammates and leaders and provides support and coaching outside of the classroom to ensure successful learning transfer.
3. Provides training, guidance and support for the onboard Performance Partnership process. Serves as a performance management learning resource to leaders and teammates alike.
4. Partners with onboard leadership in the development of teammates and provides support on succession planning efforts including internal transfer opportunities as identified by Company initiatives and onboard leadership.
5. Works with onboard leadership and HR Manager to identify departmental and individual teammate’s performance challenges and areas for improvement. Observes teammates performance and discuss observations and learning opportunities with HR Manager, Supervisors/Head of Department as appropriate.
6. Designs, implements and evaluates learning support to address identified opportunities and needs through learning solutions aligned with organizational and departmental goals and following established learning guidance and standards. Supports accountability of performance and empowers learners through follow-up and coaching.

Learning Delivery

1. Prepares for effective facilitation of a learning experience through thorough knowledge of the learning materials, practice and advance preparations. Develops strategies to address the unique needs of the target audience through prior research and data gathering, and by adapting learning activities to best fit the audience and their learning needs.
2. Creates positive and inclusive learning environment. Encourages participation from all learners and acknowledges learners contributions. Encourages feedback, questions, comments and differing point of views and models conflict resolution techniques as needed.
3. Engages learners through facilitation with effective questions, storytelling and other dynamic techniques. Presents information and concepts clearly demonstrating expertise and understanding. Creates a learner-focused environment when sharing information and makes content relevant to learners through the use of participant’s previous experiences and knowledge.
4. Provides participants with feedback and coaching as they practice skills and behaviors and develops learning transfer strategies to take learning beyond the classroom.
5. Conducts courses as described in facilitator’s guides and provides constructive feedback to assist in enhancing course design based on expertise developed through delivery.

Human Resources Support

1. Maintains awareness and focus on teammate’s wellbeing. Provides guidance on available Company resources and voices any concerns to HR Manager and onboard leadership, as appropriate.
2. Collaborates with HR Manager and supports Human Resources services onboard,