SBDC Outreach & Client Engagement Analyst (Specially Funded)

Maricopa Community College district; Tempe (AZ); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Tuition Reimbursement

Annual Professional Development Fund

Flexible Work Schedules

ASRS Pension options

Job summary

Maricopa Community College District SBDC is seeking an Outreach & Client Engagement Analyst to support statewide outreach, client intake, referrals, and marketing across Arizona.

The role blends event logistics, data tracking, and collaboration with statewide partners to strengthen small business success, requiring strong communication, organization, and relationship-building skills for a fast-paced, grant-funded program.

Qualifications

• Bachelor's degree and two years of related program management experience.
• Experience with statewide networks or higher education outreach is a plus.
• Strong written and verbal communication; capable of independent work.

Responsibilities

• Outreach, storytelling, and digital media support for marketing collateral.
• Manage client intake, referrals, and data across the state network.
• Coordinate events, logistics, registrations, and partner activities.
• Track metrics and report on outreach program effectiveness.
• Perform other duties as assigned.

Skills

Strong communication skills

Project management

Autonomy

Relationship building

Content coordination

Digital media support

Event coordination

Education

Bachelor's degree

Tools

CMS

CRM tools

Canva

Adobe CC

Job description

SBDC Outreach & Client Engagement Analyst (Specially Funded)

Job ID: 323414

Location: District Support Services Cntr

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range

$53,050.25 - $68,964.82/annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Funding Information

This is a grant-funded assignment with a projected end date of 12/31/2027, with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long-Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules
• Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Are you passionate about connecting people with resources and supporting Arizona's small business community?

Maricopa Community Colleges' Arizona Small Business Development Center (SBDC) Network is seeking an organized, collaborative, and service-oriented SBDC Outreach and Client Engagement Analyst to support statewide outreach, client engagement, and business development initiatives.

The SBDC Outreach and Client Engagement Analyst has a key role in connecting small business owners and community partners with valuable resources by coordinating client intake and referrals, maintaining program data, and supporting marketing, events, and outreach activities.

The ideal candidate brings strong communication, organizational, relationship-building, and problem-solving skills, with a passion for improving the client experience, strengthening community partnerships, and supporting small business success across Arizona.

Essential Functions

35% - Outreach, Communication, Storytelling, & Digital Media Support:

• Assists in gathering, organizing, and formatting content for high-impact marketing collateral, executive pitch decks, line-item one-pagers, and digital newsletters
• Coordinates initial client outreach to gather qualitative client success stories, impact highlights, and business milestone data to support the Network Annual Impact Report and legislative packets
• Serves as a primary point of contact for external client inquiries, routing stakeholders to appropriate resources and maintaining responsive communication standards
• Supports web content updates, posts social media content across network channels (LinkedIn, Facebook, Instagram), and assists with scheduling e-newsletter distributions

15% - Client Intake Triage & Routing:

• Key participant in designing the intake process. Including Monitors, triages, and processes incoming electronic Requests for Counseling (eRFCs) across the state network
• Routes client intakes to appropriate regional centers and ecosystem resource partners

25% - Event & Partner Logistics Coordination:

• Attending and representing the AZSBDC at events, coordinates logistics, registration tracking, materials preparation, and venue setup for statewide partner summits, webinars, expos, and joint ecosystem training sessions

15% - Performance Data & Metrics Tracking:

• Tracks, aggregates, and verifies client intake metrics, referral sources, and digital engagement analytics to measure outreach program effectiveness

10% - Performs other duties as assigned

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, business or public administration, or directly related field and two (2) years of related program management experience preferably in an educational setting

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered

Desired Qualifications

1. Experience supporting a state-wide network, economic development agency, multi-region nonprofit, or higher education outreach program
2. Experience with Small business development ecosystems and public-sector/SBA resource partner networks
3. Experience with content management systems (CMS), CRM tools, desktop publishing software (e.g., Canva, Adobe Creative Cloud), and modern office technology
4. Strong professional and effective communication skills
5. Ability to work and operate with autonomy and advanced critical problem-solving capability
6. Experience building and maintaining precise website content, social media calendars, and digital media distribution lists
7. One year of relevant full-time MCCCD experience during the previous two years

Special Working Conditions

• May be required to sit for a long period of time; viewing a computer monitor
• May be required to lift or carry up to 25 lbs
• May be required to work evenings and weekends
• Must be in good standing with the Department of Education as it relates to Federal Financial Aid

Posting Close Date

Open until filled

First Review: Wednesday, October 28, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.