SBA Servicing and Operations Assistant

Bankwithsouthern; Arnold (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial institution in Arnold seeks an SBA Servicing and Administrative Specialist to support the SBA lending team. This role involves handling loan modifications, monitoring portfolios, interacting with clients, and ensuring accuracy in servicing activities. Ideal candidates will have loan administration experience and strong communication skills to provide exceptional customer service.

Qualifications

• Minimum 1 year of loan administration experience or equivalent customer service experience.
• SBA-related experience preferred.
• Knowledge of SBA SOP and procedures preferred.

Responsibilities

• Assist in the servicing and administrative tasks related to SBA loans.
• Interact with SBA customers and complete various servicing actions.
• Prepare and manage loan files and documentation accurately.

Skills

Teamwork

Communication Skills

Customer Service

Attention to Detail

Education

1 year of loan administration or financial service experience

Tools

Microsoft Word

Microsoft Excel

Outlook

FISERV

Quiktrak

Job description

Job Details

Job Location: Arnold Branch - Arnold, MO

Position Type: Full Time

Salary Range: Undisclosed

Description

PRIMARY PURPOSE OF JOB

The SBA Servicing and Administrative Specialist is responsible for various tasks to assist the lending and administrative SBA team in portfolio monitoring, annual portfolio reviews, servicing action requests and loan modification requests.

Interacts with SBA customers, SBA Loan Officers, SBA Loan Coordinators and Loan Processing personnel to complete a variety of tasks associated with the servicing and monitoring of SBA (Small Business Administration) loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working

together to be the best in our industry, utilizing innovative ideas and strong products. The Southern

Bank Patch illustrates these ideals.

• Ensures the confidentiality of customer non-public personal information and secures information

systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Prepare Servicing Memos for submission of approval to appropriate approval authority, (Bank and SBA), which includes reviewing loan files, closing documents, collateral documents, etc. Work with customers and lender to obtain all information and documentation needed to complete the request.
• Prepare Collateral Releases for various servicing requests, responsible for ensuring releases and assignment releases are filed, and/or recorded, with follow up.
• Support the SBA Team with various portfolio monitoring tasks, including but not limited to insurance (life insurance, liability, property, flood etc.) tracking/exceptions, financial reporting exceptions.
• Ensure loan payment posting are accurate and monitor modifications for accurate loan repayment schedules.
• Process monthly/daily Secondary Market SBA loan payments.
• Daily customer interactions through phone calls and emails to assist the SBA Team with routine servicing matters and/or other related issues.
• Assist with and manage transition of loan file from closing to review. Reviewing final closing documents for accuracy, prepare final loan folders and file in vault room. Ensure the loan documentation is property imaged into Core system.
• Assist and perform post-closing audits of 7(a) loan files.
• Scan and file insurance and other various documentation as needed to maintain loan files.
• Assist SBA Team with performing tasks including but not limited to site visits, address verification for returned mail, etc.
• May assist SBA Manager/Operations Manager with liquidation process of SBA 7a loans.
• Process third party vendor orders (as related to liquidation and servicing) maintain current vendor lists.
• Prepare loan payoff requests (including loans sold on the secondary market), submit payoff notice to SBA in required timeframe prior to payoff, prepare applicable collateral releases (with follow up to ensure proper filing/recording), process loan payoff when received and prepare loan file for proper file retention as designated by SBA.
• Assist with special tasks as needed by SBA Manager and/or SBA Operations Manager

• Serves as back up or assist SBA Operations Manager on various FTA/1502 projects and reports.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively work in a team environment cohesively (in various regions) and adapt well to change. Work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes;
• Effective oral and written communication skills;
• Good customer service skills;
• Knowledge of various legal entity borrowing structures;
• Knowledge of loan closing process and loan documentation;
• Skilled with Microsoft Word, Excel, Outlook, and related software applications (FISERV, Quiktrak) and SBA CAFS/ETran would be preferred;
• Highly attentive to detail and able to multi-task in a fast-paced environment;
• Complete all required training (initially and ongoing), Bank and SBA Training;

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• Minimum 1 year of loan administration experience or equivalent financial service and customer service experience. SBA related experience preferred.
• Knowledge of SBA Origination SOP and SBA Servicing and Liquidation SOP requirements and procedures preferred.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.