Loan Administration Associate

California FarmLink; Seacliff (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Loan Administration Associate at a forward-thinking organization dedicated to supporting farmers and ranchers. In this role, you will onboard and service agricultural loans, ensuring compliance and delivering excellent customer service. You will work closely with loan officers and management to maintain portfolio performance, monitor accounts, and resolve issues proactively. This position offers a unique opportunity to contribute to a mission-driven organization that values sustainability and social equity in California agriculture. If you're passionate about making a difference and have the skills to thrive in a fast-paced environment, this is the role for you.

Qualifications

• Associate Degree or 3+ years of relevant experience required.
• Bilingual in English and Spanish is essential for communication.
• Strong proficiency in Google Suite and Microsoft Office is necessary.

Responsibilities

• Onboard and service agricultural loans, ensuring compliance and accuracy.
• Monitor loan accounts and communicate effectively with borrowers.
• Prepare documentation and support loan officers in various tasks.

Skills

Loan documentation

Loan servicing systems

Bilingual (English and Spanish)

Google Suite

Microsoft Office

Customer service

Time management

Detail-oriented

Education

Associate Degree

3+ years of direct work experience

Tools

LaserPro

DownHome Loan Manager

Job description

The Loan Administration Associate onboards and services agricultural & fisheries loans through a loan-servicing system. This position will assist the Loan Administration Manager and Loan officers in maintaining total loan portfolio performance by monitoring accounts for potential problems, proactively resolving issues and prompt delivery of excellent service for internal and external customers.

Under the supervision of the Director of Loan Administration:

• Process loan documentation on microloans up to $50k.
• Set-up loan closing/collateral file, to be stored in fire file cabinet.
• Support Loan Administration Manager with processing and submission of documentation to guarantee agencies to secure the loan guarantee.
• Conduct periodic loan file reviews, contacting borrowers for additional information related to loan servicing, collateral & covenant compliance, as necessary.
• Monitor collateral lings (UCC) and conduct necessary renewals as needed.
• Ensure all active loans maintain required collateral insurance coverage for the duration of the loan.
• Prepare documentation for loan officers on loan restructures. (Change In Terms Agreements)
• Onboard all new loans in loan servicing software including building amortization schedules, recording impact data, and uploading loan documents while ensuring accuracy of data.

Loan Servicing:

• Monitors accounts, flag concerns and alert loan staff of potential problems.
• Manage loan servicing relationship with distributors & aggregators:
  • Activate crop assignments as required by loan agreement and/or loan officer.
  • Maintain crop assignment report showing all outstanding assignments.
  • Monitor crop assignment payments to ensure funds are received as agreed.
  • Review report at least monthly with loan officers.
• Post late charges and produce monthly loan invoices/billing statements.
• Communicate effectively with borrowers and other external customers, serving as one of the primary points of contact for loan accounts and servicing-related questions.
• Research and resolve customer account issues.
• Support Director of Loan Administration, Director of Lending, loan officers, and legal counsel to facilitate, forbearances, possible foreclosures, bankruptcy proceedings or liquidation.

Payment Processing and Monitoring:

• Log daily cash receipts/loan payments.
• Cross-train in functions related to loan payment processing in loan servicing system.
• Maintain consistent communication with past-due accounts.
• Prepare past-due notices, delinquency letters, and acceleration letters as requested by loan officers.

Reporting:

• Provide loan portfolio status reports with specific emphasis on delinquencies, stop accruals, write-offs, etc. to be presented at monthly portfolio check-in meetings.
• Provide loan officers with monthly loan alert report for all outstanding tasks to complete loan closing and servicing activities.
• Provide portfolio delinquency status reports to key participation and guarantee partners as required. (ex:FSA, SBA, Farmer Mac, Community Vision, State)
• Assist other loan team members on projects or deliverables as requested by Director of Loan Administration and Director of Lending.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

Required Qualifications:

• Associate Degree or 3+ years of direct work experience.
• Bilingual, with the ability to communicate the written and spoken word in both English and Spanish.
• Strong proficiency in Google Suite & Microsoft Office (Word, Excel & PowerPoint) is required.
• Professional demeanor, with the ability to develop and maintain rapport with a variety of people.
• Excellent written and verbal communication skills.
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects.
• Must be organized, maintaining a sense of urgency, while being detail-oriented.
• Ability to multitask, prioritize work, handle interruptions, and meet deadlines.
• Proficiency with office productivity tools and an aptitude for learning new software and systems.
• Flexible team player, willing to adapt to changes and unafraid of challenges.
• Ability to maintain confidentiality of information related to the company and its employees.
• Strong customer service skills, being empathetic and firm when communicating.
• Ability and desire to work independently.

Physical Requirements:

Frequent sitting, keyboarding, standing, walking. Work may require extended time on the telephone or conducting one-on-one or small group meetings. Occasional presentations to large groups (20+) may be required.

Desired Qualifications:

• Native Spanish speaker.
• Experience with loan documentation and loan servicing systems (LaserPro & DownHome Loan Manager).
• Familiarity with agricultural/small business lending, USDA/SBA programs, and/or CDFIs.
• Active Notary Public license, or obtain within 12 months of start date.

How to Apply:

Please use the subject line “Loan Administration Associate” and email a thoughtful cover letter explaining your interest in the position and organization, along with your resume to:

The California FarmLink invests in the prosperity and well-being of farmers, ranchers, and fishers who have limited access to financial resources. FarmLink envisions a healthy food system where farmers and ranchers have opportunities to build wealth and conserve natural resources. We strive for equitable access to opportunity, resilient working landscapes, fairness and accountability, and learning from small farmers and ranchers from all walks of life. As a 501(c)(3) non-profit Community Development Financial Institution (CDFI), FarmLink has established one of the nation’s most robust economic engines to support farmers of color and invest in the success of small farms, ranches, and fishing businesses in California.

FarmLink is a growing, fast-paced organization made up of energetic professionals dedicated to making change in their communities. We strive to foster a collaborative, team-oriented workplace that supports innovative and entrepreneurial approaches to small business development. FarmLink seeks people inspired by a passion for issues of sustainability, regenerative agriculture, and social equity in California agriculture.

We believe that in order to advance a vision for a more inclusive, equitable food and farming system, we must likewise strive for a diverse, equitable and inclusive work environment that is supportive, transparent, and positive. We value curiosity, open communication, collaboration, and continuous learning from each other and the clients we serve. Each new addition to our team is a valued opportunity to bring new perspectives and approaches to meeting our mission, and we intentionally seek professionals with diverse life experiences that bring new points of view to help improve our services to the community. All Board and staff members abide by and practice our Values and DEI Principles in their daily work.