SBA Loan Portfolio Manager

Chicanos Por La Causa; Phoenix (AZ); On-site; USD 95,000 - 140,000; Full time

Job summary

Chicanos Por La Causa is seeking a Portfolio Manager to lead the strategy and management of a high-performing loan portfolio, focusing on compliance, operational excellence, and long-term stability. You will oversee servicing, collections, and risk controls while collaborating with Credit Analysts, Business Development Officers, and senior leadership to strengthen portfolio health.

The role emphasizes SBA lending knowledge, portfolio monitoring, and process improvements to support responsible

Qualifications

• Bachelor's degree in Finance, Business Admin, or related field; or equivalent experience.
• 2–5 years in loan servicing, risk management, escrow processing, or related lending operations.
• Minimum 2 years of supervisory or management experience.
• Knowledge of SBA lending programs and compliance requirements.

Responsibilities

• Oversee loan servicing operations and portfolio performance.
• Monitor portfolio quality and identify risks.
• Manage collections activities and loan modifications.
• Ensure compliance with lending regulations and internal policies.
• Analyze portfolio trends and prepare management reports.
• Collaborate with lending, underwriting, and business development teams.
• Support audits, compliance reviews, and risk mitigation initiatives.
• Recommend process improvements to increase efficiency.
• Supervise portfolio servicing staff and maintain records.

Skills

Loan servicing

Risk management

Portfolio monitoring

SBA lending

Supervisory experience

MS Office

Education

Bachelor's degree in Finance/Business

Tools

Portfolio management systems

Excel

Outlook

Job description

Lead the strategy behind a high-performing loan portfolio while ensuring compliance, operational excellence, and long-term financial stability. Be our next Portfolio Manager.

ABOUT PRESTAMOS

Prestamos CDFI, a division of Chicanos Por La Causa (CPLC), is committed to expanding economic opportunity by providing responsible lending solutions to underserved communities and small businesses. As one of the largest Hispanic Community Development Corporations in the United States, CPLC has empowered individuals and communities since 1967 through health & human services, housing, education, and economic development.

How Will You Make an Impact?

As the Portfolio Manager, you will bring your knowledge of Small Business Administration (SBA) lending to oversee the servicing and ongoing performance of the organization's loan portfolio, ensuring compliance, operational efficiency, and portfolio quality across all lending activities.

You will manage loan servicing operations, collections, portfolio monitoring, loan modifications, and risk management while ensuring compliance with federal and state regulations, SBA requirements, and Prestamos policies.

Working closely with Credit Analysts, Business Development Officers, and senior leadership, you'll help strengthen portfolio performance, improve operational processes, support strategic lending initiatives, and protect the long-term health of the organization's loan portfolio.

What You’ll Do

• Oversee loan servicing operations and portfolio performance.
• Monitor portfolio quality and identify potential risks.
• Manage collections activities and loan modifications.
• Ensure compliance with lending regulations and internal policies.
• Analyze portfolio trends and prepare management reports.
• Collaborate with lending, underwriting, and business development teams.
• Support audits, compliance reviews, and risk mitigation initiatives.
• Recommend process improvements to increase operational efficiency.
• Supervise portfolio servicing staff and support professional development.
• Maintain accurate loan documentation and servicing records.

Who You Are?

You are an analytical and strategic lending professional who enjoys balancing operational excellence with risk management.

You have experience in small business administration lending, managing loan portfolios, understand lending regulations, and can confidently make recommendations that support responsible lending practices. You thrive in collaborative environments, value accuracy, and enjoy improving processes that strengthen portfolio performance.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• Education / Background: Bachelor’s degree in Finance, Business Administration, Management, or a related field, or an equivalent combination of education and experience
• 2–5 years of experience in loan servicing, risk management, escrow processing, small business lending, collateral valuation, portfolio management, or related lending operations
• Minimum of 2 years of supervisory or management experience
• Strong understanding of loan servicing operations, collections procedures, and portfolio monitoring practices
• Knowledge of Fair Debt Collection practices and reporting requirements
• Working knowledge of SBA lending programs and New Market Tax Credit financing preferred
• Proficiency in Microsoft Office Suite, particularly Word and Excel, as well as Outlook and loan portfolio management systems
• Experience with auditing practices, compliance reviews, and risk mitigation processes preferred

If you’re passionate about responsible lending, operational excellence, and helping expand access to capital for underserved communities, we’d love to hear from you.

Why Join CPLC?

We recognize that our success is driven by talented professionals. That’s why we offer a comprehensive and competitive benefits package designed to support you and your family. Full-Time Benefits Include:

• Generous Paid Holidays
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision coverage for Spouse/Domestic Partner & Children up to age 26
• 401(k) Retirement Plan
• Employee Recognition Program
• Tuition Reimbursement for qualifying degrees
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Free Preventative Services & Wellness Rewards
• Life & Disability Insurance Options
• Employee Assistance Program (EAP)
• Pet Care & LifeMart Purchase Discounts
• Mileage & Cell Phone Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Actwebpage.