Front Desk Administrative Assistant

Chicanos Por La Causa, Inc. (CPLC); Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holiday

Paid Time Off

Medical, Dental, and Vision

Health Savings Account

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Chicanos Por La Causa, Inc. is seeking a detail-focused Front Desk Administrator to join the Women’s Business Center team in Phoenix. The role blends on-site and remote work depending on class and event schedules, and requires excellent communication with clients and visitors.

You will greet guests, manage calls and emails, maintain client records in the CRM, and support program staff to keep daily operations running smoothly. Bilingual English/Spanish is required.

Qualifications

• High school diploma or GED required.
• 1+ year of administrative or related experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Serve as the primary front desk contact for clients, visitors, and incoming calls.
• Support daily office operations to maintain an organized and professional environment.
• Manage inbound and outbound communications including calls, emails, walk-ins, and voicemails.
• Maintain and update client records within CRM systems to ensure accuracy and reporting integrity.

Skills

Bilingual English/Spanish

Strong organizational skills

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The FRONT DESK is not ‘just answering phones’—it’s the nerve center of everything happening in the Women’s Business Center. Yes, everything.

You get a hybrid setup: part on-site, part remote depending on class and event schedules.

CPLC Prestamos is an award-winning Community Development Financial Institution (CDFI) and Community Development Entity that has provided small business loans and high-quality technical assistance to entrepreneurs in underserved communities since 1980. CPLC Prestamos offers loan products, business consulting services, and investment opportunities across Arizona, California, Nevada, New Mexico, and Texas.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will provide essential administrative and front desk support to ensure smooth day-to-day operations of the Women’s Business Center. This includes serving as the first point of contact for clients and visitors, managing communications, and supporting program staff.

You will:

• Serve as the primary front desk contact for clients, visitors, and incoming calls
• Support daily office operations to maintain an organized and professional environment
• Manage inbound and outbound communications including calls, emails, walk-ins, and voicemails
• Maintain and update client records within CRM systems to ensure accuracy and reporting integrity

WHO YOU ARE?

You are organized, dependable, and able to manage multiple priorities in a fast-paced office environment. You communicate clearly, maintain professionalism in all interactions, and demonstrate strong attention to detail.

You are someone who:

• Communicates effectively in both English and Spanish
• Demonstrates strong organizational and time management skills
• Maintains professionalism when interacting with diverse clients and stakeholders
• Can prioritize tasks and meet deadlines in a dynamic environment
• Is comfortable using Microsoft Office and learning new systems

Minimum Qualifications And Competencies

Education / Background

• High school diploma or GED required
• 1+ year of administrative or related experience preferred
• Bilingual English/Spanish required

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee’s benefits below and click the link to see more:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.