Saviynt IAM Architect (Java) | Senior Support Lead

HCL Technologies Limited; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

HCL Technologies Limited is seeking a senior IAM engineer in the United States to support Saviynt platforms, integrations, and governance. The role focuses on resolving complex issues, maintaining connectors, and onboarding applications via JDBC/API testing.

The candidate will lead incident response, mentor teams, and implement long-term improvements to IAM processes, security controls, and compliance alignment.

Qualifications

• Resolve highly complex issues related to Saviynt platform.
• Maintain and monitor Saviynt integrations, workflows, configurations.
• Support JDBC and API onboarding by testing and resolving issues.
• Configure, troubleshoot, and optimize Saviynt connectors for multiple apps.
• Participate in major incident management for P1 issues.
• Provide advanced user/access provisioning and troubleshooting support.

Responsibilities

• Resolve highly complex technical issues related to Saviynt's platform.
• Maintain and monitor existing Saviynt integrations, workflows and configurations
• Support JDBC and API based application onboarding by performing testing and resolving the issues
• Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance.
• Join major incident management bridge in case of P1 issues
• Troubleshoot and resolve escalated issues from L2, ensuring timely resolution
• Provide support for complex user/access provisioning issues
• Troubleshoot any integration/connector related issues
• Fix issues related to approval and request based workflows
• Analyze trends in incidents management to identify causes and propose long term solution
• Perform root cause analysis for P1 & P2 issues, fix them and update SOPs
• Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services
• Support L2 resource for any issues which require heavy configuration changes
• Assist in debugging and troubleshooting issues, including collaboration with technology vendors
• Act as single point of contact for HP
• Provide continuous improvement ideas
• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.
• Mentor and train support teams on architectural best practices and innovative solution design.

Skills

Saviynt IAM

Troubleshooting

Solution Architecture

Connectors

Incident Mgmt

Scripting

Access Governance

Regulatory Compliance

Active Directory/LDAP

Education

Bachelors in IT or IT Security

Tools

Saviynt Connectors

Active Directory

LDAP

PowerShell

Job description

HCL Technologies Limited is seeking a senior IAM engineer in the United States to support Saviynt platforms, integrations, and governance. The role focuses on resolving complex issues, maintaining connectors, and onboarding applications via JDBC/API testing.

The candidate will lead incident response, mentor teams, and implement long-term improvements to IAM processes, security controls, and compliance alignment.