Savannah Collections Representative (Full-Time)

MCI; Savannah (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Incentives & Rewards

Paid training

Casual dress code

Job summary

MCI in Savannah, GA is seeking a full-time Collections Representative to resolve open accounts with customers. The role involves utilizing negotiation strategies and maintaining trustful relationships to achieve recovery goals.

Responsibilities include making outbound calls, understanding customer situations, and adhering to policies. Applicants must have a high school diploma and excellent communication skills. Paid training and a collaborative work environment are part of the benefits offered.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Basic knowledge of Microsoft Office Suite is essential.
• Customer-service oriented, with strong interpersonal skills.

Responsibilities

• Utilize recovery strategies to locate customers for account resolution.
• Negotiate payment terms while maintaining professionalism.
• Respond effectively to challenges during collection calls.
• Meet monthly goals and attend training sessions.

Skills

Organizational skills

Communication skills

Negotiation skills

Customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

COLLECTIONS REPRESENTATIVE (FULL-TIME) – Savannah, GA

The Collections Representative will complete a two‑week professional recovery agent training and then work to resolve open accounts with customers. You will use negotiation methodologies, maintain trustful customer relationships, and ensure timely payments toward recovery goals.

Responsibilities

• Utilize contact technology and recovery strategies to locate the correct parties.
• Understand the customer’s situation and identify the best payment‑plan solution.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound calls and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges during collection calls.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training and review new material to stay up‑to‑date on program knowledge, systems, and processes.
• Adhere to attendance and work‑schedule requirements.

Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words/minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with teammates and customers.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; offers are contingent on results.
• Must be willing to submit to drug screening; offers are contingent on results.

Compensation & Benefits

• Paid Time Off (PTO) and paid holidays.
• Incentives & Rewards – daily, weekly, and monthly contests with cash bonuses and prizes.
• Health benefits – comprehensive medical, dental, and vision coverage after 60 days; additional plans after 30 days.
• Retirement savings – retirement plans where available.
• Disability insurance – short‑term coverage.
• Life insurance – available options.
• Supplemental insurance – accident and critical illness.
• Career growth – internal promotion focus.
• Paid training – earn a paycheck while learning new skills.
• Fun, engaging work environment – collaborative culture.
• Casual dress code.

Physical Requirements

The job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and may need to move around the office, reach in any direction, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, the company provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity, Equity & Inclusion

The company embraces differences and maintains a work environment free from discrimination. Employment is based solely on merit and qualifications. The company will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

Equal Employment Opportunity Statement

Equal Employment Opportunity – The company does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, or ordinances.