Satellite Sites TSP Lead

Old Dominion University; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Old Dominion University seeks an IT Support professional to provide technical guidance and support for university-managed IT resources, including workstations, laptops, mobile devices, printers, and cloud services. The role emphasizes excellent customer service, clear documentation, and reliable follow-through to meet faculty and staff needs.

The position requires strong operating-system troubleshooting across Windows, MacOS, Linux, iOS, and Android, plus excellent time management and

Qualifications

• Working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows, MacOS, Linux, iOS, Android).
• Efficient time management to prioritize tasks and handle multiple projects and deadlines.
• Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Responsibilities

• Provide technical guidance, knowledge, and support of university-managed IT resources for faculty and staff.
• Document work clearly and completely, follow up on commitments, and deliver solid operational metrics.

Skills

OS troubleshooting

Time management

Professional communication

Job description

Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Knowledge, Skills And Abilities

• Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment.
• Efficient time management to prioritize tasks and handle multiple projects and deadlines.
• Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.