System Administrator, Endpoint

Tyler Junior College; Tyler (TX); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Tyler Junior College is seeking a System Administrator, Endpoint to provide on-campus support for end users, diagnosing and resolving a wide range of hardware, software, and system issues. The role ensures SLA compliance and high-quality customer service across the campus environment.

Responsibilities include desktop support, VDI assistance, AV setup for events, documentation in ServiceNow, and collaborating with teams. Regular after-hours work and travel may be required.

Competenze

• Associate's degree in a computer-related discipline is required.
• Bachelor's degree in a computer-related discipline is preferred.

Mansioni

• Provide PC hardware/software support.
• Troubleshoot end-user hardware/software and basic network issues.
• Assist users with campus computing resources including VDI.
• Install, administer, and troubleshoot hardware/software and peripherals on-site and remotely.
• Schedule events needing Media/IT support and provide AV hardware.
• Maintain call logs, document solutions, and KB in ServiceNow.
• Use advanced tools to support remote locations.
• Maintain professional demeanor and quality customer care.

Conoscenze

Windows OS

Office suite

Mac computers

IT support

ServiceNow

Virtual desktop

Networking basics

Troubleshooting

Documentation

Communication

Formazione

Associate's degree

Bachelor's degree

Strumenti

ServiceNow

IP Call Manager

Descrizione del lavoro

The System Administrator, Endpoint provides on-campus technical support to end users by diagnosing, researching, and resolving a wide range of hardware, software, and system-related issues. This position ensures service level agreements are met, delivers high-quality customer service, and performs complex technical tasks to maintain and support endpoint systems across the institution.

• Provide PC hardware/software support.
• Work with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
• Assist clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software and peripherals on-site and remotely.
• Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus.
• Maintain call logs, document solutions, and knowledge base articles in ServiceNow.
• Use a variety of advanced tools to support remote locations.
• Maintain a professional demeanor.
• Provide quality customer care in a fast and efficient manner.

COMPETENCIES

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Windows OS and Microsoft Office products.
• Experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, and utility software.
• Excellent reading, writing, and English-speaking skills
• Knowledge of basic network and PC technology
• Experience using and supporting a virtual desktop environment
• Ability to install, upgrade, and configure vendor software and hardware.
• Ability to test and support multiple end-user technologies and applications.
• Ability to troubleshoot hardware and application connectivity across networks and firewalls.
• Ability to answer and resolve hardware and application questions and problems.
• Ability to work in a team environment.
• Provide technical guidance and support to end-users.
• Assist end-users in developing product solutions.

SUPERVISORY RESPONSIBILITIES

Individual Contributor

Work Environment:

Regular work required outside of normal business hours.

Physical Demands:

Sitting, walking, standing, driving, routinely requires lifting, carrying, pushing, or moving items that weigh 20 pounds or more

Travel Required:

Yes - Minimal

If travel is required, the candidate must have and maintain a current, valid driver's license and an acceptable driving record.

Required Education

Associate's degree in a computer-related discipline

Required Experience

One year of experience as an IT Service Desk Specialist or IT Field Technician

Preferred Education

Bachelor's degree in a computer-related discipline

Preferred Experience

• Experience using the Integrated Voice Response/IP Call Manager system
• Experience with ServiceNow
• One year of PC and/or network experience

Preferred Credentials/Licensures

• IT-relatedcertifications(i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals)
• Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.