TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM

Moraine Valley Community College; Palos Hills (IL); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Moraine Valley Community College in Palos Hills, IL seeks an entry-level Help Desk / End User Computing technician to support campus users. You will install and troubleshoot computing equipment, load operating systems and applications, and provide first level support for network and email issues.

The role emphasizes documentation, collaboration with faculty and staff, and maintaining equipment inventory. Candidates should have at least one year of helpdesk experience and strong communication and

Qualifications

• Minimum of one year experience in end user computing/helpdesk environment.
• Knowledge of operating system concepts.
• Familiar with personal computing hardware components and software packages.
• Good communication/interpersonal skills.
• Demonstrated analytical ability to logically approach problem solving.

Responsabilités

• Installs and troubleshoots computing equipment for end users.
• Loads and configures operating systems and applications on new equipment.
• Coordinates warranty hardware problems with third-party vendors or manufacturers.
• Assists with hardware and software installation in support of campus-wide network development and maintenance.
• Updates supported hardware and software as directed.
• Keeps managers informed of product problems and customer situations.
• Develops and maintains documentation for procedures and processes.
• Repairs computing equipment and replaces major hardware components as required.
• Assists in installing system software with backup and recovery controls.
• Maintains documentation of all service calls and logs incoming help requests.
• Provides first level support for podium setups, phone problems and network connections.
• Supports faculty and student Online Learning and Email issues.
• Maintains lab wire management and equipment functionality.
• Assists in training college staff on installed hardware and software.
• Keeps informed on materials and equipment needed to improve repair and maintenance.
• First level support for all issues received at the Help Desk.
• Maintains college computer equipment inventory.

Connaissances

End user support

Helpdesk

Hardware concepts

Analytical thinking

Description du poste

Duties

• 1. Installs and troubleshoots computing equipment for end users.
• 2. Loads and configures operating system and applications on new equipment.
• 3. Coordinates warranty hardware problems with third-party vendors or manufacturers.
• 4. Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.
• 5. Updates supported hardware and software as directed.
• 6. Keeps /managers informed of product problems and customer situations.
• 7. Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.
• 8. Repairs computing equipment as required, including replacement of major hardware components.
• 9. Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.
• 10. Maintains documentation of all service calls. Log and journal all incoming calls and help requests.
• 11. Provides first level support for podium setups, phone problems and network connection issues.
• 12. Supports faculty and student Online Learning and E-mail issues.
• 13. Maintains Lab wire management and equipment functionality.
• 14. Assists in training college staff on installed hardware and software.
• 15. Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
• 16. First level support for all issues received at the Help Desk.
• 17. Maintains college computer related equipment inventory. Performs other related duties as assigned.

Qualifications

In addition to a minimum of one year experience in an end user computing/user support/helpdesk environment and requirements noted above, other qualifications include: Knowledge of operating system concepts and operation. Familiarly with programs, languages, and supported software packages. Good communication/interpersonal skills. Knowledge of personal computing hardware components. Demonstrated analytical ability to logically approach problem solving.