Satellite Operations Center Technician

SES Space & Defense; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

SES Space & Defense seeks a Satellite Operations Center Technician to monitor and control a global satellite network and provide Tier 1/2 support. The role involves shift work, including weekends and holidays, and requires strong problem-solving abilities along with experience in iDirect platforms and network monitoring tools.

You will work onsite at MacDill AFB, coordinating with a team to ensure reliable, secure, high-bandwidth connectivity and effective terminal operations for customers

Qualifications

• High School Diploma or GED; Associates preferred.
• At least 5 years of SATCOM experience or equivalent.
• Experience with iDirect Hub solutions, TCP/IP and SATCOM/RF concepts.
• 1 year of NOC support duties.
• Security+ within 90 days of hire.
• Top Secret clearance with SCI eligibility.
• Strong verbal, written and interpersonal communication.
• Independent and team-oriented work ability.
• Strong analytic and problem-solving skills.
• Desirable: IP routing, Linux/Unix, MS Office, ticketing tools, CCNA/CCDA/CCNP/CCDP.

Responsibilities

• Continuously monitor network/satellite space segment to provide Tier 1/2 support.
• Remotely troubleshoot VSAT systems via iDirect software.
• Resolve issues related to broadband IP via satellite; support deployments at customer sites.
• Monitor iDirect TDMA configurations and report anomalies to Team Lead.
• Prepare reports on network utilization and activity.
• Open and track trouble tickets via Remedy.
• Analyze end-user hardware/software problems and provide training.
• Monitor/test satellite network performance and provide statistics.
• Assist in network design and capacity planning.
• Isolate and correct faults using iMonitor, iBuilder, Solarwinds.

Skills

SATCOM

TCP/IP

Networking concepts

iDirect

TDMA/IP networks

Problem solving

Communication skills

Teamwork

Education

Associates degree or higher preferred

High School Diploma or GED

Security+ certification within 90 days of hire

Tools

Remedy

iDirect Hub

iMonitor

iBuilder

Solarwinds

Job description

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

Satellite Operations Technician

Onsite from MacDill AFB

Summary

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

Primary & Essential Accountabilities

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Qualification Requirements

• High School Diploma or GED, Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills

Desirable Qualifications

• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.