Satellite Operations Center Technician

Linchpin Solutions, Inc.; Tampa (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off and holidays

Educational assistance and parental/PL

Job summary

Linchpin Solutions, Inc. is hiring a Satellite Operations Center Technician in Tampa, FL. This role provides Tier 1/2 satellite and network operations support for a global TDMA/IP network and involves monitoring, configuration, and after-hours shift work onsite.

The ideal candidate has SATCOM experience, familiarity with iDirect systems, TCP/IP, Linux/Unix, and strong communication skills. A TS/SCI clearance is required, with Security+ and CCNA preferred within 90 days of hire.

Qualifications

• 5+ years of SATCOM experience or equivalent.
• Experience with iDirect Hub solutions, TCP/IP and general networking.
• Experience with Linux/Unix.
• CompTIA Security+ and CCNA are preferred.
• One year education or directly related experience in network operations center support duties.

Responsibilities

• Continuously monitor network and satellite space segment performance to provide Tier 1 and Tier 2 support.
• Remotely troubleshoot VSAT systems via iDirect software.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations.
• Monitor iDirect TDMA equipment configurations and network performance in real time.
• Prepare reports on network utilization and performance.
• Open and track trouble tickets via Remedy to resolve issues.
• Provide status reports to customers and management.

Skills

SATCOM experience

TCP/IP networking

Linux/Unix

Communication

Team collaboration

Education

Associates Degree in Network Engineering / IT

High school diploma or GED

CompTIA Security+ (preferred)

CCNA (preferred)

Tools

Remedy

iDirect software

iMonitor

iBuilder

SolarWinds

Job description

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Satellite Operations Center Technician.

Job Type Full-time

Clearance Active TS/SCI Clearance

Work Schedule Full-time, Onsite, Shiftwork.

Role Overview

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

General Skillset

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed

Specific Skillset

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Education & Certifications

• Highschool Diploma or GED.
• Associates Degree in Network Engineering, IT, or related field is preferred.
• CompTIA Security+ is preferred but required within 90 days of hire.
• Cisco Certified Network Associate (CCNA) is preferred.
• One year education or directly related experience in network operations center support duties.

Experience Requirements

• 5+ years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• IP Routing
• Linux/Unix

Build Your Career With Us

Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.

Career Choices

Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Pay Transparency Statement

Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:

• Relevant prior work experience
• Education and certifications
• Specific skills and competencies
• Federal Government contract labor categories and wage rates
• Geographic location

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.

Benefits

In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company-funded disability and life insurance
• Paid time off (PTO) and company-paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms.

Cyber Security Message

Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at [phone] if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.

Equal Opportunity Employment Statement

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Salary Description

$70,000-$80,000