Satellite IT Lead: Expert Tech Support & Ops

Old Dominion University; Norfolk (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

Old Dominion University is seeking an Information Technology Specialist II to provide technical guidance and support for university IT resources, including workstations, laptops, mobile devices, virtual desktops, and Cloud services. The role emphasizes strong customer service, clear documentation, and reliable follow-through on commitments.

Based on the job description, the position requires substantial IT support experience, familiarity with AD/Azure AD, and proficiency with remote assistance

Qualifications

• Associates Degree or Higher in Computer Sciences or InformationTechnology-related discipline.
• Considerable information technology support experience in an acorporate, administrative, or educational setting.
• Familiarity with IT asset management suites such as Ivanti,LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager orJamf
• Usage of a ticketing system such as Remedy, ServiceNow,Footprints or ZenDesk
• Understanding of Active Directory and Azure Active Directory,Group Policy or MDM policy
• Enterprise-level anti-virus / anti-malware suites
• Virtualization technologies such as Citrix, VMWare andVirtualBox
• Remote support applications such as Microsoft Remote Desktop,Dameware, LogMeIn or Apple Remote Desktop
• Familiarity with Linux distributions, software and managementtools
• Basic scripting in VBScript, Batch or Powershell – CompTIA A+,Network+ or Security+ certification.
• Fluency in collaboration tools such as Microsoft Teams, Zoom,WebEx, OneDrive, Box, Office 365

Responsibilities

• Provide technical guidance, knowledge, and support of university-managed IT resources.
• Support Networked and Stand-Alone Workstations, Laptops, Mobile Devices, and Virtual Desktops.
• Support Cloud Services such as Box or Office 365 and local/network printers.
• Maintain excellent customer service with faculty and staff, documenting work clearly and following up on commitments.

Skills

Windows

MacOS

Linux

iOS

Android

IT support

Customer service

Communication

Remote support

VBScript

PowerShell

Active Directory

Azure AD

Group Policy

MDM

Citrix

VMware

VirtualBox

Remedy

ServiceNow

Footprints

ZenDesk

SCCM

Jamf

IT asset management

Education

Associates Degree or Higher in Computer Sciences or IT

Tools

Ivanti

LANDesk

Altiris

SCCM

Remedy

Microsoft Endpoint Manager

Jamf

Job description

Old Dominion University is seeking an Information Technology Specialist II to provide technical guidance and support for university IT resources, including workstations, laptops, mobile devices, virtual desktops, and Cloud services. The role emphasizes strong customer service, clear documentation, and reliable follow-through on commitments.

Based on the job description, the position requires substantial IT support experience, familiarity with AD/Azure AD, and proficiency with remote assistance