Satellite Branch Manager: Customer-Driven Ops Leader

The Kendall Group; Petoskey (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kendall Group in Petoskey, MI, is seeking a Satellite Manager to drive branch performance, manage staff, and meet location objectives. You will lead operations, oversee inventory, and support service delivery for customers.

Ideal candidates have at least 2 years in customer service, sales and management, with coaching and cross-functional collaboration skills, and the ability to travel locally. A High School Diploma is required, ERP and MS Office experience preferred.

Qualifications

• Experience: 2 years of customer service, sales and management experience.
• Education: High School Diploma.
• Analytics/Computer Skills: Proficiency with Microsoft Office Suite; ability to utilize company business system (ERP).
• Organization Skills: Excellent organizational skills; ability to multi-task and shift priorities as needed.
• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service.
• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating and presentation skills.

Responsibilities

• Responsible for internal and external customer requirements for delivery of products and/or service.
• As a leader model Service Excellence with your team.
• Provide leadership, direction, growth, and mentoring.
• Adhere to company values and foster a culture of belonging and recognition.
• Build strong connections to our customers and service delivery.
• Invest in leadership and self-growth through continuous improvement, learning, and development.
• Define fiscal responsibility and accountability for location.
• Responsible for oversight of receiving, physical inventory, and shipment of products.
• Set goals and objectives for location.
• Perform all the functions at the location as needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Management

Education

High School Diploma

Tools

Microsoft Office Suite

ERP

Job description

The Kendall Group in Petoskey, MI, is seeking a Satellite Manager to drive branch performance, manage staff, and meet location objectives. You will lead operations, oversee inventory, and support service delivery for customers.

Ideal candidates have at least 2 years in customer service, sales and management, with coaching and cross-functional collaboration skills, and the ability to travel locally. A High School Diploma is required, ERP and MS Office experience preferred.