Location Manager | Employee-Owned Branch Leader

The Kendall Group; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Kendall Group in Michigan seeks a Location Manager to oversee branch performance, including customers, operations, profitability, and staff development. You will drive service excellence and manage daily activities to meet strategic goals while ensuring safety and quality standards across the location.

Ideal candidates bring at least two years of related experience, strong MS Office skills, and a proven ability to lead teams and collaborate cross-functionally.

Qualifications

• 2 years of customer service, sales and management experience
• Education: High School Diploma
• Experience with Microsoft Office Suite
• Excellent organizational skills and multi-tasking ability
• Strong cross-functional collaboration and customer service skills
• Excellent negotiation and presentation abilities
• Leadership experience including mentoring and coaching

Responsibilities

• Oversee internal and external customer requirements for product/service delivery
• Define location fiscal responsibility and accountability
• Set goals and objectives for the location
• Manage and direct staff performance and outcomes
• Lead Quality and Service Excellence initiatives
• Perform other duties as assigned

Skills

Leadership

Communication

Organizational skills

Cross-functional collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

The Kendall Group in Michigan seeks a Location Manager to oversee branch performance, including customers, operations, profitability, and staff development. You will drive service excellence and manage daily activities to meet strategic goals while ensuring safety and quality standards across the location.

Ideal candidates bring at least two years of related experience, strong MS Office skills, and a proven ability to lead teams and collaborate cross-functionally.