Location Manager - Employee-Owned Leadership & Growth

Kendall Group; Lansing (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

The Kendall Group in Lansing, MI is seeking a Location Manager to oversee total branch performance, including customers, operations, and profitability. You will lead staff development, ensure service excellence, and drive adherence to policy and procedures.

You will manage goals, deliverables, and cross-functional collaboration while focusing on customer satisfaction and operational efficiency. Strong leadership and communication skills are essential.

Qualifications

• 2 years of customer service, sales and management experience.
• High School Diploma required.
• Experience with Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Excellent communication, negotiation and presentation skills.
• Proven mentoring, coaching and people management abilities.

Responsibilities

• Oversee internal and external customer requirements for delivery of products and services.
• Set fiscal goals and accountability for location.
• Define goals and objectives for the location.
• Manage and develop staff performance.
• Lead initiatives for Quality and Service Excellence.
• Other duties as assigned.

Skills

Customer service

Sales

Management

Leadership

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The Kendall Group in Lansing, MI is seeking a Location Manager to oversee total branch performance, including customers, operations, and profitability. You will lead staff development, ensure service excellence, and drive adherence to policy and procedures.

You will manage goals, deliverables, and cross-functional collaboration while focusing on customer satisfaction and operational efficiency. Strong leadership and communication skills are essential.