Satellite Manager

The Kendall Group; Petoskey (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kendall Group in Petoskey, MI, is seeking a Satellite Manager to drive branch performance, manage staff, and meet location objectives. You will lead operations, oversee inventory, and support service delivery for customers.

Ideal candidates have at least 2 years in customer service, sales and management, with coaching and cross-functional collaboration skills, and the ability to travel locally. A High School Diploma is required, ERP and MS Office experience preferred.

Qualifications

• Experience: 2 years of customer service, sales and management experience.
• Education: High School Diploma.
• Analytics/Computer Skills: Proficiency with Microsoft Office Suite; ability to utilize company business system (ERP).
• Organization Skills: Excellent organizational skills; ability to multi-task and shift priorities as needed.
• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service.
• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating and presentation skills.

Responsibilities

• Responsible for internal and external customer requirements for delivery of products and/or service.
• As a leader model Service Excellence with your team.
• Provide leadership, direction, growth, and mentoring.
• Adhere to company values and foster a culture of belonging and recognition.
• Build strong connections to our customers and service delivery.
• Invest in leadership and self-growth through continuous improvement, learning, and development.
• Define fiscal responsibility and accountability for location.
• Responsible for oversight of receiving, physical inventory, and shipment of products.
• Set goals and objectives for location.
• Perform all the functions at the location as needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Management

Education

High School Diploma

Tools

Microsoft Office Suite

ERP

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Territory Manager, the Satellite Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff. The Satellite Manager will work alongside location associates to optimize workflow and meet location objectives.

Exciting work you will do:

The essential duties and responsibilities of the Satellite Manager will consist of, but are not limited to, the following:

• Responsible for internal and external customer requirements for delivery of products and/or service
• As a leader model Service Excellence with your team
• Provide leadership, direction, growth, and mentoring
• Adhere to company values and foster a culture of belonging and recognition
• Build strong connections to our customers and service delivery
• Invest in leadership and self-growth through participating in continuous improvement, learning, and development
• Define fiscal responsibility and accountability for location
• Responsible for oversight of receiving, physical inventory, and shipment of products
• Set goals and objectives for location
• Perform all the functions at the location as needed
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Developing Talent
• Managerial Courage
• Building Team Morale
• Process Management
• Planning and Organizing
• Inspiring & Motivating Others
• Awareness of the needs of others

What you'll need:

• Experience: 2 years of customer service, sales and management experience
• Education: High School Diploma
• Analytics/Computer Skills: Proficiency with Microsoft Office Suite; ability to utilize company business system (ERP); analyze and understand business system data
• Organization Skills: Excellent organizational skills; ability to multi-tasking and shift priorities as needed
• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills; strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information
• Leadership: Excellent mentoring, coaching and people management skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, lift, and move equipment weighing up to 50 pounds
• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is consistent with that of a manufacturer or warehouse
• Travel: Must be able to travel locally
• Driver's License: Must possess and maintain a valid driver's license

Qualifications we prefer but don't require:

• Work Experience: 3 years of customer service, sales and management experience; knowledge of electrical industry

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.