Satcom NOC Technician – Tier 1–2 Support

SES Space & Defense; Tampa (FL); Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

SES Space & Defense is seeking a Satellite Operations Center Technician to provide Tier 1-2 satellite and network operations support from the MacDill AFB area. The role involves monitoring, configuration, and real-time performance analysis of a global TDMA/IP network, with weekend/holiday shifts and testing of new software releases.

The technician will support iDirect hub and remote systems and assist in capacity planning.

Qualifications

• High School Diploma or GED; Associates degree or higher preferred.
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience.
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts.
• One year education or directly related experience in network operations center support duties.
• Security+ certification within 90 days of hire.
• Top Secret clearance with SCI eligibility determination.
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently as well as cooperatively in a team-oriented environment.
• Strong analytic and problem-solving skills.

Responsabilités

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required.
• Remotely troubleshoot VSAT systems via iDirect software.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead.
• Prepare reports on network utilization, performance and activity as required.
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues.
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
• Monitor and test satellite network performance and provide satellite network performance statistics and reports.
• Assist in network design and capacity planning.
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds).

Connaissances

SATCOM experience

Analytical thinking

Problem solving

Communication skills

Teamwork

Formation

High School Diploma or GED; Associates or higher preferred

Outils

iDirect Hub solutions

Remedy

SolarWinds

iMonitor

iBuilder

Description du poste

SES Space & Defense is seeking a Satellite Operations Center Technician to provide Tier 1-2 satellite and network operations support from the MacDill AFB area. The role involves monitoring, configuration, and real-time performance analysis of a global TDMA/IP network, with weekend/holiday shifts and testing of new software releases.

The technician will support iDirect hub and remote systems and assist in capacity planning.