SAP Support Manager

Pyramid Consulting Group, LLC; New York (NY); Hybrid; USD 72,000 - 76,000; Full time

Job summary

Pyramid Consulting Group, LLC is seeking a temporary SAP Support Manager to maintain day-to-day SAP operations and support the transition to SAP S/4HANA. The assignment is 6-9 months with 2 days onsite between New York City and Central New Jersey and 3 days remote per week.

The role focuses on order-to-cash, procurement, master data, and end‑to‑end SAP processes, requiring strong issue resolution and cross‑functional collaboration. Immediate engagement and hands‑on leadership are expected.

Qualifications

• 8+ years SAP functional support or enterprise systems experience.
• Hands-on experience with SAP ECC and SAP S/4HANA transition.
• Proficient in SAP SD and MM modules with end-to-end processes.

Responsibilities

• Manage day-to-day SAP application support across logistics, supply chain, order processing, and master data functions.
• Ensure SAP system stability and business continuity while driving timely resolution of production issues, incidents, and service requests.
• Support end-to-end procurement, inventory, warehouse, fulfillment, shipping, billing, and order-to-cash processes.
• Partner with business and technology teams to troubleshoot system issues, perform root‑cause analysis, and identify opportunities to improve SAP functionality.
• Oversee master data processes, including data accuracy, governance, validation, cleansing, and reconciliation.
• Coordinate system enhancements, change requests, testing, and integrations with internal teams and external technology partners.

Skills

SAP SD

SAP MM

S/4HANA

Master data governance

Root cause analysis

Change management

Communication

Excel

Education

Bachelor's degree in IT / CS / Business Systems

Tools

EDI

IDocs

APIs

Job description

Our client is seeking a temporary SAP Support Manager to support business-critical SAP applications while helping prepare for and execute a transition to SAP S/4HANA. This 6-9 month consulting assignment follows a hybrid schedule with 2 days onsite between New York City and Central New Jersey and 3 days remote per week. This hands‑on role will focus on maintaining day‑to‑day SAP operations, supporting supply chain and order management processes, managing master data, and ensuring business continuity throughout the ERP transformation.

Job Duties Include

• Manage day-to-day SAP application support across logistics, supply chain, order processing, and master data functions


• Ensure SAP system stability and business continuity while driving timely resolution of production issues, incidents, and service requests


• Support end-to-end procurement, inventory, warehouse, fulfillment, shipping, billing, and order-to-cash processes


• Partner with business and technology teams to troubleshoot system issues, perform root‑cause analysis, and identify opportunities to improve SAP functionality


• Oversee master data processes, including data accuracy, governance, validation, cleansing, and reconciliation


• Coordinate system enhancements, change requests, testing, and integrations with internal teams and external technology partners


• Support data migration, process readiness, and other activities related to the transition from SAP ECC to S/4HANA


• Maintain documentation, reporting, service metrics, and support procedures to ensure consistent application operations


• Collaborate with cross‑functional stakeholders across operations, supply chain, finance, sales, customer service, and technology

Job Qualifications Include

• 8+ years of SAP functional support, application management, or enterprise systems experience


• Strong hands‑on functional experience with SAP ECC and experience supporting an SAP S/4HANA implementation, migration, or production environment


• Strong knowledge of SAP SD and MM, including sales orders, pricing, deliveries, billing, procurement, inventory, and material management


• Experience supporting logistics, warehouse operations, order‑to‑cash, and master data management processes


• Strong understanding of SAP integrations across supply chain, sales, distribution, and finance


• Experience managing production support, incident management, problem resolution, root‑cause analysis, and change management


• Familiarity with SAP LE, PP, MDG, IDocs, EDI, APIs, and third‑party integrations is a plus


• Experience with master data governance, cleansing, validation, or migration preferred


• Strong analytical, project management, and process improvement skills


• Excellent communication and stakeholder management abilities with experience working across business and technical teams


• Retail, consumer products, distribution, or warehouse operations experience preferred


• Advanced Microsoft Excel skills and strong attention to detail


• Bachelor's degree in Information Technology, Computer Science, Business Systems, Supply Chain, or a related field preferred

Pay: $52-$55/hr

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail].

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.