SAP Service Delivery Manager – Remote & Growth Opportunities

NTT DATA Business Solutions; Cincinnati (OH); Vor Ort; USD 93.000 - 175.000; Vollzeit

Benefits dieser Stelle

Comprehensive health and dental</name>

Flexible Paid Time Off

10 paid holidays

401k plan

Remote work opportunities

Zusammenfassung

NTT DATA Business Solutions in the United States is seeking an SAP Service Delivery Manager to coordinate a team of on-site and remote consultants delivering services for strategic Managed Services customers. The SDM manages day-to-day delivery, customer satisfaction, and performance reporting.

You will drive cross-LOB collaboration, estimate and staff projects, review billing, and ensure profitability while mentoring staff and aligning with account goals.

Qualifikationen

• Bachelor's degree in IT or related field.
• Minimum 8 years IT experience.
• 5+ years SAP/ERP with support experience.
• 3+ years in service delivery/account/project management.
• Experience engaging with senior customer management.
• Experience with project scoping, estimating and planning.
• SDLC experience.
• Cross-functional SAP/ERP expertise.
• Experience across multiple industries.

Aufgaben

• Own and drive customer satisfaction and service quality.
• Develop customer relationships at multiple organizational levels.
• Manage delivery of all services.
• Drive adherence to policies and procedures.
• Conduct resource scheduling and coordination through staffing.
• Deliver customer reporting (billing, SLAs, KPIs) and resolve gaps.
• Engage with all LOBs active with client.
• Lead cross-LOB initiatives impacting delivery.
• Review and approve monthly invoice and billing.

Kenntnisse

SAP/ERP

Account management

Project management

Stakeholder engagement

SDLC knowledge

Cross-functional collaboration

Ausbildung

Bachelor's degree in Information Technology

Tools

SAP

Jobbeschreibung

NTT DATA Business Solutions in the United States is seeking an SAP Service Delivery Manager to coordinate a team of on-site and remote consultants delivering services for strategic Managed Services customers. The SDM manages day-to-day delivery, customer satisfaction, and performance reporting.

You will drive cross-LOB collaboration, estimate and staff projects, review billing, and ensure profitability while mentoring staff and aligning with account goals.