Remote Network Service Delivery Manager

Nile Global, Inc; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nile Global, Inc. is seeking a Service Delivery Manager to lead the deployment of networking solutions for enterprise customers.

This remote USA role focuses on end-to-end delivery, stakeholder management, and cross-functional coordination across engineering, sales, and support teams. The SDM will own project plans, track milestones, mitigate risks, and ensure a smooth handoff to Customer Success, with a strong emphasis on delivering a high-quality customer experience in a fast-growing NaaS

Qualifications

• 8+ years of experience in IT service delivery, network deployment, technical project management, or professional services.
• 3+ years managing enterprise deployments or complex technical implementation projects.
• Strong understanding of enterprise networking technologies, including wireless LAN, switching, routing, firewalls, and network infrastructure.
• Experience with Jira, Smartsheet, MS Project or similar.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Ability to operate independently while collaborating effectively across cross-functional teams.

Responsibilities

• Own end-to-end delivery for assigned customer deployments, ensuring projects are delivered on schedule, within scope, and according to established quality standards.
• Lead customer onboarding and deployment activities from project kickoff through implementation, activation, and operational handoff.
• Develop and maintain detailed project plans, milestones, resource requirements, dependencies, and delivery schedules.
• Coordinate closely with Sales, Solutions Engineering, Solutions Architecture, Service Engineering, Network Engineering, Product, Support, and Customer Success.
• Identify delivery risks, dependencies, and potential blockers, implementing mitigation plans before they impact customer outcomes.
• Drive Day 2 readiness and handoff to Customer Success and Support teams.

Skills

IT service delivery

Technical PM

Stakeholder management

Cross-functional teams

Enterprise networking

Tools

Jira

Smartsheet

Microsoft Project

Job description

Nile Global, Inc. is seeking a Service Delivery Manager to lead the deployment of networking solutions for enterprise customers.

This remote USA role focuses on end-to-end delivery, stakeholder management, and cross-functional coordination across engineering, sales, and support teams. The SDM will own project plans, track milestones, mitigate risks, and ensure a smooth handoff to Customer Success, with a strong emphasis on delivering a high-quality customer experience in a fast-growing NaaS