Global SAP Service Delivery Lead
Tata Consultancy Services
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Benefits offered by this job
Job summary
Tata Consultancy Services in the United States is seeking an experienced SAP Delivery Manager to lead end-to-end SAP service delivery, spanning incident, problem, change, and enhancement management. You will drive governance reviews, manage global SAP teams, and coordinate with vendors to meet SLAs and KPIs.
The role requires strong stakeholder engagement and executive communication, ensuring seamless service delivery and continuous improvement in a complex on-site environment.
Qualifications
- Strong SAP leadership and governance experience required.
- Proven ability to manage global SAP delivery teams and vendors.
- Experience with incident, problem, change and release management within SAP.
- Excellent stakeholder engagement and executive communication skills.
- Proven track record delivering services per SLAs and KPIs.
Responsibilities
- Own end-to-end SAP service delivery operations and SLAs.
- Lead SAP support across incident, problem, change, SR, and enhancements.
- Drive governance reviews and performance reporting with business/IT stakeholders.
- Coordinate cross-functional SAP teams, vendors and partner resources for timely delivery.
- Act as primary escalation point for critical production issues.
Skills
Education
Tools
Job description
Tata Consultancy Services in the United States is seeking an experienced SAP Delivery Manager to lead end-to-end SAP service delivery, spanning incident, problem, change, and enhancement management. You will drive governance reviews, manage global SAP teams, and coordinate with vendors to meet SLAs and KPIs.
The role requires strong stakeholder engagement and executive communication, ensuring seamless service delivery and continuous improvement in a complex on-site environment.
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