SAP Service Delivery Manager

TechDigital Group; San Antonio (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading technology company seeks a SAP Service Delivery Manager in San Antonio, Texas. The ideal candidate has over 15 years of IT experience, including a minimum of 5 years in managing SAP service delivery. Key responsibilities include overseeing incident management, ensuring compliance with regulatory obligations, and driving continuous improvement initiatives for optimal service delivery. This role offers the opportunity to coordinate efforts between onshore and offshore teams.

Qualifications

• 15+ years of IT experience, with at least 5 years managing SAP service delivery.
• Experience in the electric utility sector is a plus.
• Ability to monitor KPIs and provide performance reports.

Responsibilities

• Manage all aspects of IT service delivery to meet SLAs.
• Act as the main contact for customers on service matters.
• Drive continuous improvement and optimization initiatives.
• Monitor KPIs and service metrics, providing regular performance reports.
• Drive continuous improvement and service optimization initiatives.
• Coordinate cross-functional teams for smooth service and project delivery.
• Ensure compliance with security, regulatory, and contractual obligations.
• Manage risks related to service delivery and implement mitigation plans.
• Ensure coordination between Onshore and Offshore Teams.

Skills

IT Service Delivery Management

SAP Engagement Management

Incident Management

Stakeholder Communication

Cross-Functional Team Coordination

Cross-functional coordination

Compliance & risk management

Onshore/Offshore coordination

Security & regulatory compliance

Job description

SAP Service Delivery Manager [15+ Years of Experience]

• 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
• Electric Utility experience is a plus but not mandatory
• Manage all aspects of IT service delivery to meet SLAs and business objectives.
• Act as the main point of contact for customer and stakeholders on service matters.
• Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
• Monitor KPIs and service metrics, providing regular performance reports.
• Drive continuous improvement and service optimization initiatives.
• Coordinate cross-functional teams for smooth service and project delivery.
• Ensure compliance with security, regulatory, and contractual obligations.
• Manage risks related to service delivery and implement mitigation plans.
• Ensure coordination between Onshore and Offshore Teams