Delivery Executive - SAP

TotalTek; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

TotalTek is seeking a Delivery Executive to own SAP practice delivery, including client outcomes, staffing, and profitability. The role is hands-on and demands significant SAP delivery experience, with responsibility for plans, risks, and escalations across engagements.

You will lead an accountable SAP delivery organization, drive recovery of troubled projects, and ensure delivery milestones, quality, and scope align with Growth objectives in a lean services firm.

Qualifications

• Significant direct SAP delivery experience with accountability for engagement execution.
• 12+ years in services delivery leadership with multiple concurrent SAP engagements.
• Proven recovery of underperforming SAP engagements with client escalation management.
• Commercial acumen: ownership of engagement margins, forecasts, scope/change control, utilization.
• Hands-on SAP delivery leadership without extensive support layers.

Responsibilities

• Own SAP portfolio delivery performance, assign a named Engagement Manager to every engagement and align executive client coverage with Growth.
• Personally lead recovery of troubled SAP engagements and resolve delivery escalations with Growth, resetting plans, commitments and staffing, and restoring client confidence through measurable progress.
• Own delivery acceptance for SAP work before TotalTek commits to scope, price, start dates, staffing or go-live; validate plans, estimates, assumptions and risk.
• Own SAP delivery economics, including engagement margin, delivery forecasts, change control and revenue leakage; advise Growth on delivery impacts of changes.
• Lead a weekly SAP Delivery and Capacity Review, maintain an eight-to-twelve-week demand and capacity view and resolve staffing gaps.
• Set practical SAP delivery controls from engagement acceptance through release and closure; require independent review for high-risk work.
• Lead the SAP delivery workforce of employees, contractors, affiliates and partners with accountability and performance management.
• Develop SAP Engagement Owners and technical leaders with clear delivery decision rights and escalation paths.
• Build a scalable SAP delivery organization, adding capacity and AI/automation to improve delivery operations.

Skills

SAP delivery leadership

Client escalation management

Delivery economics

Staffing leadership

Recovery of engagements

Executive communication

Education

Bachelor's degree or equivalent

Tools

S/4HANA

SAP Activate

AMS

ITSM

Job description

Work Location: To be confirmed by TotalTek Recruiting

Job Summary

Reporting to the President, the Delivery Executive owns delivery exclusively within TotalTek’s SAP practice, including client outcomes, quality, staffing, people performance and delivery economics. Scope excludes sales ownership and leadership of the PMO or AI practices. This is a hands‑on executive role in a small, lean services firm, not an advisory position managed through layers. Significant direct SAP delivery experience is required. The successful candidate will personally review plans and estimates, resolve resource conflicts, lead troubled‑engagement recovery and handle client escalations, while developing accountable SAP delivery leaders and a scalable delivery organization.

Company Overview

TotalTek is a leading provider of SAP, Application Managed Services (AMS) and PMO known for delivering personalized, agile, and highly customized solutions tailored to each client’s unique needs. Unlike large, global competitors, TotalTek offers a hands‑on, client‑centric approach, providing industry‑specific expertise in sectors such as manufacturing, food processing, and healthcare. With a focus on cutting‑edge technologies like AI and automation, TotalTek ensures that clients stay ahead in a rapidly evolving business environment, continuously optimizing systems for peak performance.

TotalTek’s lean operational approach delivers cost‑effective solutions with transparent pricing, avoiding the hidden fees common with larger firms. By focusing on proactive monitoring, issue prevention, and rapid responsiveness, TotalTek minimizes downtime and enhances system reliability. TotalTek builds long‑term, collaborative partnerships, acting as a strategic partner rather than a one‑time service provider, fostering trust and aligning its services with clients' evolving business goals. With a strong local presence and dedication to customer success, TotalTek stands out as an innovative, efficient, and trusted partner.

• Own SAP portfolio delivery performance, including client outcomes, milestones, quality and engagement profitability; assign a named Engagement Manager to every engagement and align executive client coverage with Growth.
• Personally lead recovery of troubled SAP engagements and resolve delivery escalations with Growth, resetting plans, commitments and staffing, and restoring client confidence through measurable progress.
• Own delivery acceptance for SAP work before TotalTek commits to scope, price, start dates, staffing or go‑live; personally validate plans, estimates, assumptions, acceptance criteria and risk.
• Own SAP delivery economics, including engagement margin, delivery forecasts, change control and revenue leakage; advise Growth on delivery impacts of commercial changes and recommend concessions, write‑offs or engagement exits to the President.
• Lead a weekly SAP Delivery and Capacity Review, maintain an eight‑to‑twelve‑week demand and capacity view for the practice, and personally resolve staffing gaps and allocation conflicts.
• Set practical SAP delivery controls from engagement acceptance through release and closure, covering plans, risks, quality evidence, documentation and knowledge transfer; require independent review for high‑risk work.
• Lead the SAP delivery workforce of employees, contractors, affiliates and partners with consistent accountability, disciplined onboarding and performance management; address capability gaps and make difficult staffing decisions promptly.
• Develop SAP Engagement Owners and technical leaders with clear delivery decision rights and escalation paths; delegate effectively while remaining close enough to intervene when delivery is at risk.
• Build a scalable SAP delivery organization, adding capacity and SAP managed‑services capability as demand warrants; use approved AI and automation within SAP delivery to reduce administration while retaining human accountability.

Knowledge, Skills and Abilities

• Hands‑on builder and decisive operator who works effectively without extensive support layers and distinguishes issues requiring personal intervention from decisions others should own.
• Candid, credible client communicator who surfaces risk early, challenges unrealistic commitments and restores confidence through follow‑through.
• Commercially balanced, low‑ego leader who protects client value and SAP delivery economics while collaborating with Growth, Finance, HR, Legal and technical leaders.

Qualifications and Experience

• Required: Significant direct SAP delivery experience in consulting or professional services, with personal accountability for SAP engagement execution and client outcomes. Advisory or sales exposure alone is insufficient.
• Required: Progressive services delivery leadership, typically 12+ years of relevant experience, including accountability for multiple concurrent SAP client engagements or an SAP delivery portfolio.
• Required: Demonstrated recovery of underperforming SAP engagements, including direct client escalation management and measurable improvement in delivery outcomes.
• Required: Services commercial acumen, with ownership of SAP engagement margins, delivery forecasts, scope/change control, utilization or capacity, and write‑off exposure.
• Required: Demonstrated hands‑on SAP delivery leadership without extensive support layers, including direct problem‑solving, developing delivery leaders and managing performance across employees, contractors and partners.
• Preferred: Leadership in a small or mid‑sized services firm, boutique integrator or contractor‑enabled delivery business.
• Preferred: S/4HANA, SAP Activate, SAP AMS and ITSM experience; success building reusable SAP delivery methods or using approved AI and automation to improve delivery operations.
• Preferred: Bachelor’s degree or equivalent practical experience; relevant SAP, project/program, agile or IT service management credentials are helpful, not required.