SAP Delivery Manager

SRM Technologies; United States; Remote; USD 180,000 - 250,000; Full time

Job summary

SRM Technologies is seeking an experienced End-to-End Delivery & Project Governance leader to steer large-scale SAP programs in the United States. You will oversee multi-disciplinary SAP teams across FICO, MM, SD, PP, ABAP, and Basis, driving scope, schedule, risk, and budget management to ensure on-time, on-budget delivery.

The role emphasizes SAP Activate, Agile/Scrum, and Waterfall methodologies, with responsibilities including client alignment, RFP support, and ongoing capability growth in

Qualifications

• 12–16+ years of IT experience with 5–8+ years in SAP project delivery.
• Hands-on SAP experience (functional or technical) before moving to delivery management.
• Experience with S/4HANA conversions or greenfield implementations.
• Strong knowledge of SAP Activate, Agile/Scrum, and Waterfall methodologies.
• Certifications: PMP or PRINCE2; SAP Certified Application Associate / S/4HANA; ITIL.

Responsibilities

• Oversee full lifecycle SAP implementations, rollouts, upgrades and AMS contracts.
• Define project scope, milestones, and ensure SLAs and QA standards.
• Identify risks and develop mitigation strategies early.
• Lead multidisciplinary SAP teams across FICO, MM, SD, PP, ABAP, Basis.
• Manage bench strength, utilization, onboarding, and talent allocation.
• Mentor and track performance to foster up-skilling in SAP solutions.
• Lead status reporting, governance meetings, and client alignment.
• Own project P&L, burn rates, and financial forecasting.
• Identify change requests to protect margins and grow revenue.

Skills

Program management

Scope management

Risk management

Cross-functional leadership

Resource planning

Mentorship

SAP expertise

S/4HANA migrations

SAP Activate

Agile/Scrum

Waterfall

PMP

PRINCE2

ITIL

Tools

ABAP

Basis

SAP BTP

S/4HANA migration

SAP Analytics Cloud

Job description

1. End-to-End Delivery & Project Governance

• Landscape & Program Management: Oversee full-lifecycle SAP implementations, rollouts, upgrades (e.g., ECC to S/4HANA migration), and Application Support/Maintenance (AMS) contracts.
  
• Scope & SLA Management: Define project scope, track milestones, and ensure delivery aligns with contractual SLAs, KPIs, and Quality Assurance (QA) standards.
  
• Risk & Issue Management: Proactively identify technical, resource, or process risks, developing mitigation strategies before they impact project timelines or budgets.
  
• Cross-Functional Team Management: Lead multidisciplinary SAP teams consisting of functional consultants (FICO, MM, SD, PP, etc.), technical consultants (ABAP, Basis, BTP), project managers, and solution architects.
  
• Resource Allocation & Capacity Planning: Manage bench strength, team utilization, onboarding, and talent allocation across active projects and upcoming pipelines.
  
• Mentorship & Performance Tracking: Set performance goals, conduct appraisals, and foster continuous learning/up-skilling in modern SAP solutions (S/4HANA Cloud, SAP Analytics Cloud, SAP BTP).
  

3. Client & Stakeholder Management

• Expectation & Communication Alignment: Lead status reporting, steering committee meetings, and delivery reviews to keep internal leadership and clients aligned.
  
• CSAT (Customer Satisfaction): Maintain high customer satisfaction metrics and drive continuous service improvements based on client feedback.
  
• Budget & Margin Management: Own project/account P&L, controlling burn rates, resource costs, margin tracking, and financial forecasting.
  
• Change Order Management: Identify out-of-scope requests and negotiate Change Requests (CRs) to protect project margins and expand account revenue.
  
• RFP/RFI Assistance: Partner with pre-sales and sales teams to build delivery estimates, staffing models, implementation methodologies (e.g., SAP Activate), and proposals.
  
• Account Farming: Identify organic growth opportunities within existing client accounts to expand SAP services footprint.
  

Experience: 12–16+ years of total IT experience, with at least 5–8 years managing large-scale SAP projects/programs.

• SAP Expertise: Hands-on background in SAP (functional or technical) prior to moving into delivery management. Experience with S/4HANA conversions or greenfield implementations is usually essential.
  
• Methodologies: Strong knowledge of SAP Activate, Agile/Scrum, and Waterfall methodologies.
  
• Certifications to Look For:
  
• PMP (Project Management Professional) or PRINCE2
  
• SAP Certified Application Associate / S/4HANA certifications
  
• ITIL (for Support/AMS delivery managers)